"People & Communication is top of the list," says Mike Ward, a Facilities Manager at a school district in Central Ohio.

"I think we have gotten too comfortable with an email or text,"  Mike says. 

Do you know what ALL CAPS mean in an email?  Mike explains.

We need to get to know people better in order to have harmony in our communication.

Mike has been in facility maintenance for over 21 years and uses surveys with everyone, including surveys that focus on positive reinforcement.

Mike outlines 3 short surveys you can use.

You can reach out to Mike here: [email protected]

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