Executives everywhere have great expectations for AI. From improving customer experience to optimizing operations, increasing topline revenue to avoiding serious downtime, the possibilities are virtually endless. But pie-in-the-sky ideas are often impractical. The key to success with this fast-evolving discipline is to stay focused and tackle important business initiatives in practical ways. So what are reasonable expectations for AI? In this second episode of The CX Experience, host @eric_kavanagh continues the conversation with Dion Hinchcliffe of Constellation Research and Jaime Meritt of Verint about AI Maturity Models, and how to determine the best path forward for your organization.