The CX Experience

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh interviews author and AI expert Tom Taulli and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh interviews author and AI expert Tom Taulli and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, both for your customers and your employees. Paying attention to details makes all the difference, and that requires a lot of real-world data.

Join The CX Experience host, Eric Kavanagh, in part two of this conversation as he explores this topic with Gameday HR CEO Katrina Ghazarian and Verint's own Nicole Nevulis.

People quit their jobs all the time, but never before at the current pace. Why? The so-called Great Resignation continues to reshape the employment landscape, but it need not cause your business much trouble. The key is to focus on experience, both for your customers and your employees. Paying attention to details makes all the difference, and that requires a lot of real-world data. Join The CX Experience host, Eric Kavanagh, as he explores this fascinating topic with Gameday HR CEO Katrina Ghazarian and Verint's own Nicole Nevulis to learn what's going on.

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know your business needs, this kind of situational awareness can afford significant value on the road to innovation. How so?

In part two of this conversation, host Eric Kavanagh speaks with tech analyst Maribel Lopez and Verint's own Nicole Nevulis to learn more.

What can't you do? That's as important a question as what you can do. Understanding the answers to both can help you shape realistic plans for optimizing business processes. Mapped against a matrix of what your customers want, and what you know your business needs, this kind of situational awareness can afford significant value on the road to innovation. How so?

Check out this episode of The CX Experience to find out! Host Eric Kavanagh talks with tech analyst Maribel Lopez and Jenni Palocsik of Verint to dig into this topic.

Flight cancelations ... we've all been there! Everybody hates to go through it, but some airlines help make it less of an ordeal for their customers. In the air travel meltdown of 2020, just about everything that could have gone wrong, did. But lessons were also learned.

The companies best prepared to pivot quickly and adapt were those that invested in digital customer experience. Through a combination of data capture, machine learning, and AI-fueled chatbots, these intelligent enterprises streamlined critical processes and softened the landings for their customers and partners. How did they do it?

Check out the second part of this episode of The CX Experience to find out! Host @eric_kavanagh interviews Tech Influencer Evan Kirstel and Ido Bornstein HaCohen from Verint to learn more.

Flight cancelations ... we've all been there! Everybody hates to go through it, but some airlines help make it less of an ordeal for their customers. In the air travel meltdown of 2020, just about everything that could have gone wrong, did. But lessons were also learned.

The companies best prepared to pivot quickly and adapt were those that invested in digital customer experience. Through a combination of data capture, machine learning, and AI-fueled chatbots, these intelligent enterprises streamlined critical processes and softened the landings for their customers and partners. How did they do it?

Check out this episode of The CX Experience to find out! Host @eric_kavanagh interviews Tech Influencer Evan Kirstel and Ido Bornstein HaCohen from Verint to learn more.

Executives everywhere have great expectations for AI. From improving customer experience to optimizing operations, increasing topline revenue to avoiding serious downtime, the possibilities are virtually endless. But pie-in-the-sky ideas are often impractical. The key to success with this fast-evolving discipline is to stay focused and tackle important business initiatives in practical ways. So what are reasonable expectations for AI? In this second episode of The CX Experience, host @eric_kavanagh continues the conversation with Dion Hinchcliffe of Constellation Research and Jaime Meritt of Verint about AI Maturity Models, and how to determine the best path forward for your organization.

Executives everywhere have great expectations for AI. From improving customer experience to optimizing operations, increasing topline revenue to avoiding serious downtime, the possibilities are virtually endless. But pie-in-the-sky ideas are often impractical. The key to success with this fast-evolving discipline is to stay focused, and tackle important business initiatives in practical ways. So what are reasonable expectations for AI? Check out this episode of The CX Experience to find out! Host @eric_kavanagh will interview several guests about an AI Maturity Model, and how to determine the best path forward for your organization.