Technology has evolved beyond an enabler, since we are all using it more now than ever before. But let's take a step back to understand how it can be used to design the User Experience (UX) in your practice to deliver a delightful experience. I spoke to Mark Akeroyd from MLC Advice about creating a 'Minimum Viable Audience'. How to identify the jobs that they need done and being the 'hero' in the conversation with the leverage of technology. I hope you enjoy it!