Carl: Good morning, technical support…this is Carl speaking, how may I help you?

Mary: Hello Carl, it’s Mary here. Sorry for calling again but…I need you to help me.

Carl: Hi Mary. Sure! What’s gone wrong today?

Mary: Well, I’ve been working on the reports for the inspection. Mr. Roberts asked me to send them before midday, but I seem to have a problem sending them. I don’t know what to do!

Carl: Could you please be a bit more specific?

Mary: Well, when I click on the button to attach the documents, they just don’t appear.

Carl: Have you tried logging out and in your mail?

Mary: I have actually done it more than once.

Carl: What about restarting your computer? It often works.

Mary: I’ve done that too, but nothing seems to change. You know we have had many issues with the server do you think it is happening again?

Carl: I’m not sure. Everything’s working well for me... I think that there is a problem with your mail settings, someone could have altered them. Either that or it could have something to do with

your Internet connection.

Mary: I don’t think it’s the connection. I have no problems accessing the internet.

Carl: Hmm. In that case, it’s probably your settings. I’ll come over and try to sort it out.

Mary: Thanks, thank you a lot, see you here, then.