Beauty, Business, and Bullshit

This week, we're talking about what happens when a client isn't happy and how to handle bad reviews without losing your mind. Chavaun brings Rachel a bad lash experience, Rachel shares her own review horror stories, and one of our Badass Beauties ends the episode with a hilariously embarrassing waxing story.

Rachel FINALLY tells the infamous brick story we teased in our trailer! Then we're talking retail. Are clients still buying products from their beauty professionals, or has easy access to products changed the game? And if your retail sales are struggling, is access really the problem... or is it your sales strategy?

From contracts and non-competes to clients asking for something you know isn't going to work, this week we're talking about protecting yourself, having honest conversations, and knowing when "no" is the right answer.

Rachel started therapy, Chavaun ditched her stilettos (temporarily 😭), and somehow we ended up talking boundaries. This week, we're diving into the relationships we build with clients, when professional becomes personal, and where we draw the line with topics like religion and politics.

This week, we're talking about the relationships we build with clients and what happens when professional lines start to get blurry. Chavaun shares a recent salon experience that ultimately led her to leave, which opens up a bigger conversation about W-2 employees, 1099 contractors, and why those lines get so messy in the beauty industry.

Badass Beauties, how would you have handled it?

One of our Badass Beauties shares a wild client story involving vaping, missing money, and an abandoned Yeti. Then we get into the side of running a beauty business that people don't always see, from the expenses to the responsibilities and all the behind-the-scenes work that keeps everything running.

We have our first listener story! 🎉 This week, we dive into a listener submission before flipping the conversation around and looking at things from the business owner’s perspective. We’re talking clients doing their own services, boundaries, soliciting, and the realities of running a beauty business.

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This week, Rachel shares her experience switching scheduling software and what it taught her along the way. We talk about navigating business changes and why the relationships we build with our clients should always be part of the equation.

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How much does your appearance impact your career? This week, we’re talking about first impressions, personal branding, and learning to accept constructive criticism. Then we share two personal stories: Rachel opens up about how honest feedback affected a friendship, and Chavaun shares how changing her look transformed the clients she attracts and the way people perceive her as a beauty professional.

Not every client is a good client. This week, we’re talking about how to recognize red flags, set professional boundaries, and handle creepy or inappropriate client behavior with confidence. We share our experiences, offer practical tips, and discuss why trusting your instincts is one of the most important skills in the beauty industry.