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The world as we know it is shifting and Kimberley isn't here to sugarcoat it. 

In this episode, she gets honest about global uncertainty, what it means for your beauty business and where your real power lies when everything outside your control feels like it's on fire.

The short version? Economic downturns destroy businesses. They also make them. Which side you land on comes down to mindset, strategy, and how you choose to show up.

What's not in your control: the economy, inflation, interest rates, global chaos. Stop living in the "what ifs".. that's where anxiety lives.

What is in your control: how you think, how you serve, and the experience you create. Make your salon a sanctuary. Be the brightest light. Let clients escape the heaviness of the world the moment they walk through your door.

What works right now: value-adding over discounting, problem-solving content, and building a community people actually want to belong to. Stop assuming your clients can't afford you, offer the full experience every single time and let them decide.

The next year will be defined not by what the economy does but by the choices you make inside your business every single day.

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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This episode of the Beauty Business School podcast is a real, unfiltered look at what it actually takes to build a successful beauty business.

I sit down with Carmen McNamara, founder of Skin Fairy and Little Sunshine Spa, who shares her journey from waxing in her bedroom at 15 to running multiple thriving businesses. But more importantly.. she pulls back the curtain on what most people don’t talk about.

We dive into:

•  Why business is never a straight line (and why that’s normal) 
•  The reality of building, growing, and sometimes struggling in business 
•  Leadership, team culture, and what it really means to run an A team 
•  The importance of client care over quick wins 
•  Money, mistakes, and why so many salons go under 
•  Showing up online authentically (even when it’s uncomfortable) 
•  And the mindset shifts you need to actually make this work long term 

This isn’t a highlight reel. It’s the truth behind the scenes hard moments, big lessons, and what it really takes to stay in the game.

If you’ve ever thought “this feels harder than it should”… this episode will remind you that you’re not alone and you’re probably a lot closer than you think.

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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After THAT post went viral… we need to talk.

In this episode, Kimberley opens up about the real story behind a post that shook the beauty industry and what it revealed about bullying and projection in business.

From being sent private messages and conversations to navigating the emotional aftermath, this is an unfiltered look at what actually happens behind the scenes in the beauty industry and how to handle it without losing yourself in the process.

This isn’t about calling people out. It’s about calling the industry forward.

Inside this episode, we dive into:

•  The reality of bullying in the beauty industry (and why it’s so common) 
•  What to do when you find out people are talking about you 
•  How to separate projection vs. truth
•  The emotional regulation tools every business owner needs 
•  How to set boundaries without adding fuel to the fire
•  Leading with integrity.. even when it would be easier not to 

If you’ve ever felt judged, talked about, or misunderstood in your business… this episode will hit home.

Because this isn’t just about one post.
It’s about changing the way we show up in the industry, together.

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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I need to say something that might annoy you a little bit…

You don’t actually hate selling. You just hate how it feels when you do it.

When it’s awkward… when it feels forced… when you can literally feel yourself cringing mid sentence because it sounds like you’re trying to push something onto your client… so you avoid it.

You don’t bring it up, you don’t lean into retail conversations in your salon, you just hope your clients will ask. And when they don’t, it turns into “my clients just don’t buy retail” or “no one can afford to buy retail products.”

But that’s not actually what’s happening.

What’s happening is no one has shown you how to sell retail in a salon in a way that feels natural. In a way that actually feels like you. In a way that builds trust with your clients instead of feeling like you’re pushing products or trying to increase sales in a forced way.

Because when it clicks, retail sales don’t feel like selling at all. It feels like you’re just talking. Like you’re recommending products as a beauty professional. Like you’re genuinely helping your clients get better results between appointments.

And that’s when clients start buying retail. That’s when your salon retail sales increase. That’s when your revenue grows without needing more clients or more appointments.

In this episode, I properly break down:
💋 Why your salon retail sales aren’t increasing
💋 What’s actually missing in your retail strategy
💋 How to sell retail products without being pushy or salesy
💋 The simple shifts that will help you increase retail sales in your beauty business

If you’re a beauty therapist, lash artist, brow artist or salon owner who wants to increase retail sales, boost salon revenue and feel more confident recommending products to your clients… this is the episode you need to listen to.

If you’ve ever thought “I hate selling” or “I don’t want to feel salesy,” I think this is going to completely change the way you see retail in your beauty business.

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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In this episode, I sit down with Emma, a registered nurse of 14+ years who completely changed her life in 2021 when she discovered the power of cosmetic medicine and skin - first as a client, then as a practitioner. What started as a $1,000 bank balance and a dream turned into a thriving solo clinic in Redcliffe, a $75,000+ revenue increase in just 12 months, and signing her very first commercial lease.

But it wasn't always this way.

Before joining Beauty Business School, Emma was juggling two jobs six days a week, second-guessing herself constantly, and wondering if she should just go back to nursing for good. The financial pressure was real. The self-doubt was real. And the path forward felt anything but clear.

Then she decided to bet on herself and everything changed.

In this episode we talk about:

→ Why Emma left a high-level nursing career to start over in beauty (and why she has zero regrets)
→ The reality of marketing an injectable business in today's regulatory landscape in Queensland
→ How she grew revenue by over $75k in 12 months while raising four kids
→ Leaving her nursing role entirely and going all in on her business
→ The identity shift that happens when you level up and why it's supposed to feel hard
→ What's next: a brand new commercial shopfront and her first overseas trip (hello, Bali retreat!)

This one is emotional, honest, and full of real talk about what it actually takes to build a beauty business from scratch. Grab your fave drink and get ready to feel all the feels and get seriously inspired.

Find Emma: https://www.instagram.com/bae_aesthetic_studio/

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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The Moment Every Beauty Business Owner Dreads… A Client Complaint

That sinking feeling when your phone lights up with a message from an unhappy client.

Your heart races.. Your brain spirals... And suddenly you're questioning your entire business.

Sound familiar?

In this episode of Beauty Business School, Kimberley Haworth breaks down exactly how to handle complaints like a true CEO without spiralling, people-pleasing or burning your business to the ground.

Because here’s the truth…

One complaint won’t destroy your business but how you respond absolutely can.

Inside this episode, Kimberley walks you through the exact framework she teaches beauty professionals to handle complaints with confidence, emotional intelligence, and strong boundaries.

You’ll learn:

✨ Why complaints aren’t always a bad thing for your business
 ✨ The biggest mistake salon owners make when replying to unhappy clients
 ✨ How to regulate your emotions before responding
 ✨ The difference between emotional complaints vs factual issues
 ✨ When to stand your ground (and when to take responsibility)
 ✨ The exact structure for a calm, professional response that protects your reputation

If the thought of a negative review or unhappy client makes you want to hide under a blanket… this episode is for you.

Because when you know how to handle complaints properly, you stop reacting like a stressed therapist…

…and start responding like the CEO of a serious beauty business.

This might just change how you handle complaints forever.

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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Awards in the beauty industry can feel intimidating… like something only the “big salons” or “industry elites” go for.

But what if entering awards could actually grow your business, sharpen your strategy and build serious credibility?

In this episode, I’m joined by Nicola from Red Lipstick Effect, an industry powerhouse who has helped clinics win 30+ beauty industry awards and judged some of the biggest awards in Australia.

Nicola shares her journey from a shy beauty therapist to becoming one of the industry's leading award experts and breaks down exactly how salons can start entering awards (even as a solo operator).

We talk about:

✨ Why awards are actually a powerful business growth tool
✨ The biggest mistakes salons make in applications
✨ How to know if you're “good enough” to enter
✨ The real reason the same businesses keep winning
✨ Simple strategies to make your application stand out to judges
✨ Why the process alone can transform how you run your salon

If you’ve ever looked at awards and thought “that’s not for me”  this episode might change your mind.

Because sometimes the thing holding you back… is just putting yourself out there.

You Can Find Nicola Here:

Instagram: https://www.instagram.com/nicolalelievre/
Website: https://nicolalelievre.com/

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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You’re hunting for the “one thing” that will change your business. Here’s the truth:

 “There is no one marketing trick that is actually going to get your business to where you want to go.”

Social media? Podcasts? Ads? “If you are relying on one sole source of marketing in your business, I can guarantee you at some point it’s going to fall flat.” When it does, you have nothing.

The real trick isn’t a trick. It’s showing up, being seen, solving a problem. “If you are the best-kept secret in your town, that ain’t helping no one.” 

Build trust. Connect. Educate. Be founder-led. 

“Your ideal client is hanging out there looking at other businesses because they don’t even know you exist.”

And yes... you need to sell. “The only person who can stop you from doing new, incredible, insane things is you… You are here to solve a problem.” Your products, your services, your expertise — that’s the solution.

Stop waiting for the one thing. Step into visibility. Solve the problem. Sell. 

Thats the trick.

Madi Cured Masterclass: https://beautybusinessschool.com.au/madi-cured-collab/

You can find Madi Here: https://www.instagram.com/madi_cured/

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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Chantel didn’t need another qualification. She needed structure behind her brilliance. Within three weeks she took her retail from $300 a week to $3,000 a week.. not by posting more, discounting or hustling harder, but by niching properly, tightening her messaging and actually implementing.

And what makes this even more powerful? Her business isn’t built on wanting to make more. It’s built on heart and family. She got into skin to help her own family. She treats from the inside out. She leads with integrity. 

The systems didn’t replace that, they amplified it.

Here’s the truth: if you’re not willing to implement, what’s the point? No one is coming to save your salon.

This is an identity shift from busy to profitable, from guessing to ownership, from passion without structure to purpose with power.

The difference wasn’t talent.

It was ownership.

If you’re ready to stop winging it and start building something that actually supports your life and your family, this one will hit.

You can find Chantel HERE

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/ 

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Look, business isn’t supposed to feel safe.

It’s messy. Brutal. Sleepless nights. Crying kids. Living off coffee and still showing up.

If you think anyone hits $20K months without falling flat on their face first… this is your wake up. 

So, what does it actually take? The 10 traits that push people past $20K.

Some are brutal. Some will make you squirm. Some will make you rethink everything you thought you knew about yourself.

Curious? Good. You should be.

Listen here and find out if you’re ready to play in the big leagues.

Are you looking to level up your salon in 2026? Every beauty business owner needs Beauty Business Foundation, this is the KEY areas you need to have a successful beauty business. Want to learn more? 

 https://beautybusinessschool.com.au/beauty-business-foundations/