Because Experience Matters with Jack Hanks

In this episode, CEO of Hail 911, Jack Pinsel, talks with Jack about working with family and navigating friendships and business relationships. Jack has served as Hail 911 CEO for over 23 years, and CEO of Elite Call for 24 years.

The Jack's share how the industry looks on the inside vs. from the outside, experiencing storm chasing, handing off the business, making an impact on the industry, and goals for 2023, all on this episode of Because Experience Matters.

Key Takeaways

• “Normal people have no idea what really goes on in the industry.”
• “You can’t be the superhero for everybody.”
• “Create your own name. Create your own piece in this lane that we’re in.”
• “Dream big. Positively impact the lives around you.”

Follow Jack Pinsel at:

Website:        hail911.com and  www.elitecall.net
LinkedIn:       https://www.linkedin.com/in/jack-pinsel-8b18967

In this episode, Partner at Green Klein & Wood, John Wood, joins Jack to talk about AI, the idea of humachines, using AI in the claims adjusting process, sustainability, practicing law, and getting John’s advice to his younger self.

John is an author, attorney, and educator, and his work has been featured in journals, including the NYE Journal of Law and Liberty and NYU Environmental Law Journal.

Key Takeaways

• “Where machines are highly capable, humans tend to do poorly, and where machines are limited, humans tend to excel.”
• “We don’t need the machines to be more human-like, and we don’t need humans to be more machine-like.”
• “A meaningful life has a purpose beyond profit.”
• “If you really have faith, you will find the time.”
• “You will never regret being as strong as physically possible.”

Follow John at:

Email:              [email protected]

Website:          greentriallaw.com

LinkedIn:         John Wood

Twitter:            JohnWoodTorch

In this episode, the Owner of Tree Guardian, Jacob Guidry, talks with Jack about the tree services industry and working with Public Adjusters. Jacob understands trees inside and out. When other local tree services can’t handle a job, they call Jacob.

Jacob talks about his military history, financing his tree operation, dealing with insurance companies, branding consistency, the storm game, and Jacob’s advice to his younger self, all on today’s episode of Because Experience Matters.

Key Takeaways

• “If it’s easy, everybody’s doing this.”
• “Everybody’s definition of success is different.”
• “Do not take things so seriously.”

Follow Jacob at:

Call:                 337-852-4880

Website:          treeguardianusallc.com

LinkedIn:         Jacob Guidry

Host: Jack Hanks

Special Guest:  Chad Robinson

Episode Summary

In this episode, Your Damage Lawyer, Chad Robinson, PLLC, talks about the other side of the insurance industry. Chad graduated with cum laude from Nova Southeastern University Shepard Broad Law Center, and holds a BSc in Telecommunication from the University of Florida.

Chad and Jack talk about the moment that Chad went over to the other side, Florida’s rocket dockets, the changing legal landscape, the shady side of the industry, reinsurance, and Chad gives his younger self some advice, all on today’s episode of Because Experience Matters.

Key Takeaways

• “Insurance is a business. They’re not paying out on fire and hurricane claims because they want to. They’re doing it because they have to.”
• “The humanistic side of our industry has to get better.”
• “Time is an ally. For those times that are hard for you, those will pass. For those times that are good for you, those will pass too.”

Follow Chad at:

Email:              [email protected].

Call:                 561-800-2903.

Website:          www.chadrobinson.com.

Instagram:       @chad_j_robinson_pllc.

Host: Jack Hanks

Special Guest:  Zach Moseley

Episode Summary

In this episode, Founding Partner of MMA, PLLC, Zach Moseley, talks about his experiences throughout his career. Zach has a vested interest in protecting policyholders’ rights, settling hundreds of property cases throughout his career. He holds a BA in Finance from the University of Texas and a JD from Louisiana State University, and a diploma in comparative law from the Universite Jean Moulin Lyon 3.

Today, Zach and Jack talk about parenting, scaling an organization, Zach’s process for handling claims, the truth about bad faith, doing appraisals correctly, the problem with social media, and get Zach’s advice to his younger self, all on today’s episode of Because Experience Matters.

 Key Takeaways

• “The real value is finding a solution and executing that solution.”
• “Try everything.”
• “There’s no perfect avenue to look at how every claim should be handled.”
• “Appraisal is one of the most overused and underused tools that we have access to.”
• “Just because you get your law licence, you haven’t reached the pinnacle.”
• “Learn a skill that is highly valuable but not something the majority of people can do.”

Follow Zach at:

Cell:                 817-676-2012

Website:          https://www.mma-pllc.com

LinkedIn:         Zach Moseley

Instagram:      @storm_lawyer_zach

Because Experience Matters Podcast

Special Guest: Joseph Hughes

Episode Summary

In this episode, Owner of Contractor Dynamics, Joseph Hughes, talks about construction, business, branding, and parenting. Joseph and his team share a passion for helping businesses leverage digital media to grow their brands.

Joseph and Jack talk about creating content while running a business, being real with our kids, the power of branding, being transparent, the power of digital media, and passing on the business torch, all on today’s episode of Because Experience Matters.

Key Takeaways

• “We all know these things that we think are so basic because we do them every day, but people in your market don’t.”
• “The essence of a brand is how you’re viewed by people before they come into contact with you.”
• “The hard part is getting the work done.”
• “Slow is smooth and smooth is fast.”
• “Be open and get around people that can help you on your journey.”

Follow Joseph at:

Website:  https://www.contractordynamics.com

            https://www.contractordynamics.com/nailedit-podcast

Facebook: https://www.facebook.com/ContractorDynamics

Instagram: https://www.instagram.com/contractordynamics

YouTube: https://www.youtube.com/channel/UC_vekK71eCEFTioVcQ1y4Xg

LinkedIn: https://www.linkedin.com/company/3137702

Host: Jack Hanks

Special Guest:  Chip Merlin

Episode Summary

In this episode, the Founder and President of Merlin Law Group, Chip Merlin, talks about his prolific career. Chip as the “Babe Ruth of Hurricane Lawyers,” following Superstorm Sandy, and as the “Master of Disaster” for his nationwide work following Hurricane Katrina.

Today, Chip and Jack talk about the major changes in the industry, sending claims before fax machines, the concept of bad faith, the responsibility of being a public adjuster, and get Chip’s advice, all on today’s episode of Because Experience Matters.

Key Takeaways

• “When you hit send, it’s out there.”
• “If you want to show a lot of ignorance, you start using the words ‘bad faith.”
• “You’re not an expert in insurance law just because you wrote a lot of cases and a lot of statutes.”

Follow Chip at:

Cell:                 813-695-8733

Website:         https://www.merlinlawgroup.com 

Host: Jack Hanks

Special Guest: Steve Badger

Episode Summary

In this episode, Partner at Zelle LLP, Steve Badger, talks about disasters, disputes, and Darth Vader. Steve holds a BS in Economics from the University of Utah and a JD from South Texas College of Law.

Steve and Jack talk about the lack of training in the field, the lump sum, what appraisals are supposed to look like, proving bad faith, the problem of licensing, making parking lot deals, and Steve being Darth Vader, all on today's episode of Because Experience Matters.

Key Takeaways

• "We should put qualified people out in the field on both sides."
• "We've got to think about appraisal as a way to ensure that we can resolve a dispute amicably and avoid litigation."
• "If there's a reasonable dispute, there is not bad faith."
• "Just because we are on the other side of each other professionally doesn't mean we can't be friends personally."
• "Play the long game. You don't have to win the storm on every claim."
• "Develop relationships on the other side, be reasonable, and you're going to do okay in the long run. This business isn't going away."

Follow Steve at:

Website: https://www.zelle.com
Phone: 214 557 8426
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/steven-badger-467b0322

Host: Jack Hanks

Special Guest:  Logan Graff

Episode Summary

In this episode, Partner and VP of Sales and Operations at Crest Exteriors, Logan Graff, talks about partnerships, parenting, and positivity. After spending time in prison, Logan got into sales and turned his life around. Today, he lives his passion by helping others overcome their challenges to take control of their lives.

Logan and Jack talk about his career path leading into roofing, partnerships, parenting, the roofing versus collections industry, partnering with Apple Roofing, hiring team members with different levels of experience, Logan’s Slogans, and get Logan’s advice to his younger self, all on today’s episode of Because Experience Matters.

Key Takeaways

• “If you can’t ask for money in sales, you should get out of sales.”
• “If somebody’s been successful in an industry for a long period of time, they may have some bad habits, but they also have some good ones.”
• “If you can’t have empathy, you don’t deserve to be in this business.”
• “There’s always going to be something in our way to slow us down. The quicker you get over that, the better off you’re going to be.”
• “Save more money and don’t waste time.”

Follow Logan at:

Website:    https://www.crestroof.com/

                        https://appleroofingllc.com

                        https://logansslogans.com

Email:          [email protected]

Host: Jack Hanks

Special Guest: Doug Quinn

Episode Summary

In this episode, Executive Director of The American Policyholder Association, Doug Quinn, talks about the fight against insurance fraud. Doug holds a degree in Political Science from SUNY Geneseo.

Today, Doug and Jack talk about the experiences that made him who he is today, generational differences, his experience with Superstorm Sandy, and the enormous extent of insurance fraud, all on today’s episode of Because Experience Matters.

Key Takeaways

• “Americans are Americans, and when they’re tested, they will stand up.”
• “I shouldn’t have a job, but we do.”
• “You can only rub up against evil so long before it really gets to you.”
• “Every person who’s watching this funds the insurance fraud prosecution system in America, but none of us are being represented.”
• “It is in our DNA as Americans to not just stand by and watch people who can’t defend themselves get taken advantage of.”

Follow Doug at:

Website: https://apassociation.org
Email: [email protected] or [email protected]
Facebook: https://www.facebook.com/theapassociation
LinkedIn:  https://www.linkedin.com/in/douglas-quinn-62732a1a3