Lee interviews Becca Francis, who at the age of 34 was diagnosed with ADHD and she’s here to dispel the myths and stereotypes of ‘single parent mums’, ‘naughty boys’ and how she’s been able to turn it into her superpower! 

 

KEY TAKEAWAYS

• The importance of looking after your customer facing frontline staff cannot be ignored. If you have higher workforce engagement, it can really deliver customer satisfaction.
• If there’s a gap between changing how business leadership works versus how markets move can leave the whole business outmoded and unattractive to customers and staff alike.
• Being honest and open about a condition and communicating the actual facts of it is the only way to break the negativities and stigmas.

 

BEST MOMENTS

 ‘It’s a people game, not a process game.’

‘It's about our attention being re-focused on things that are more appealing to us’

‘Do I talk donkey language because no-one else sees things the way I do?’

‘If I can talk about my experiences and that can help one person, that makes me feel like I’ve done a good job. And that’s all I aim to do’

 

VALUABLE RESOURCES

Business Problems Solved Podcast         

 

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

 

CONTACT METHOD

You can contact Lee Houghton on 07813342194
[email protected] 
https://www.linkedin.com/in/lhoughton/
https://www.linkedin.com/in/becca-f1312/https://www.linkedin.com/feed/update/urn:li:activity:6823892562441502720/