Butler Service not Bot ServiceHospitality Management, Work Ethics, Hotel Operations, Luxury Service, EHL VET, Revenue Management, Guest Relations, International Hospitality

Butler Service not Bot Service Hospitality Management, Work Ethics, Hotel Operations, Luxury Service, EHL VET, Revenue Management, Guest Relations, International Hospitality

Hospitality Reality Check

Subtitle: The Hospitality Reality Check with Michelle Castaneda.The Pitch: Let’s get real: You can’t automate soul. Before we became obsessed with "likes" and algorithm-driven upgrades, hospitality was a high-stakes performance built on a sharp eye, a crisp uniform, and the kind of work ethic that doesn't take a coffee break.Meet Michelle Castaneda. She isn't just a veteran; she’s a well-seasoned hotelier who has survived 20 years in the trenches—from the boardroom to the back-of-house. She’s been a Chief Controller chasing every cent, an IT specialist installing the very tech she now critiques, and a leader of 5-star luxury operations across the Philippines, East Africa, and Singapore.In this podcast, Michelle peels back the digital wallpaper to find the heartbeat of the industry. We’re talking:<ul><li>Butler Service, Not Bot-Service: Why a perfectly timed gesture beats a "personalized" email every single time.</li><li>Customer Service Raw: Moving past the "The customer is always right" cliché to the gritty reality of what it takes to actually delight a human being.</li><li>The Global Grind: Lessons learned from island resorts to metropolitan hubs about the ethics of excellence.</li></ul>Whether you’re a Gen Z "Newbie" trying to find your footing or an "Old Guard" manager wondering where the eye contact went, Michelle is here to remind us all: The most important connection in a hotel isn’t the 5G—it’s the human sitting across from you.Stop swiping. Start serving.

Business

Careers

Management

Subtitle: The Hospitality Reality Check with Michelle Castaneda. The Pitch: Let’s get real: You can’t automate soul. Before we became obsessed with "likes" and algorithm-driven upgrades, hospitality was a high-stakes performance built on a sharp eye, a crisp uniform, and the kind of work ethic that doesn't take a coffee break. Meet Michelle Castaneda. She isn't just a veteran; she’s a well-seasoned hotelier who has survived 20 years in the trenches—from the boardroom to the back-of-house. She’s been a Chief Controller chasing every cent, an IT specialist installing the very tech she now critiques, and a leader of 5-star luxury operations across the Philippines, East Africa, and Singapore. In this podcast, Michelle peels back the digital wallpaper to find the heartbeat of the industry. We’re talking:Butler Service, Not Bot-Service: Why a perfectly timed gesture beats a "personalized" email every single time.Customer Service Raw: Moving past the "The customer is always right" cliché to the gritty reality of what it takes to actually delight a human being.The Global Grind: Lessons learned from island resorts to metropolitan hubs about the ethics of excellence.Whether you’re a Gen Z "Newbie" trying to find your footing or an "Old Guard" manager wondering where the eye contact went, Michelle is here to remind us all: The most important connection in a hotel isn’t the 5G—it’s the human sitting across from you. Stop swiping. Start serving.

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