What buyers actually see before they find you
Your homepage is rarely the first result when someone searches your brand nameIt's usually a G2 listing, a Capterra page with stale pricing, a Reddit thread, then your siteMost founders have only searched their brand while logged in — they've never seen what a stranger seesThe review site consolidation nobody's talking about
In October 2025, G2 bought Capterra, Software Advice, and GetApp from GartnerOne company now owns four of the top review site results in every software categoryThat network reaches 200 million annual buyers across 6 million reviewsThe trust gap between you and everyone else
G2 2024 buyer behavior report: only 9% of buyers trust vendor websites as a reliable sourceForrester Trust Research: peers in industry trusted by 90%+, existing customers 85%, coworkers 82%, vendor sales reps 29%6sense 2025 buyer experience report: 94% of buying groups rank their shortlist before they ever talk to sales — and the vendor ranked #1 wins 80% of the timeGartner surveyed 632 B2B buyers (late 2024): 61% prefer a rep-free buying experienceRobert Blaisdell, VP Analyst at Gartner: "Bad prospecting actively damages relationships with potential customers"Reddit is now a major part of your brand SERP
Ross Simmonds has been tracking the Reddit Dark Funnel for softwareReddit shows up in 97.5% of product review queries on Google (Forrester 2025)72% of tech decision makers use Reddit when evaluating software (Forrester 2025)Google signed a $60M deal with Reddit in 2024 — Reddit monthly visits went from 57M to 427MAI overview appearances: 2,300 in November 2024, 8 million by mid-2025r/saas has 336,000+ members; also check DevOps, cybersecurity, sysadmin subredditsThree objections, addressed
"Word of mouth handles it" — word of mouth still ends in a Google search. If the SERP contradicts the recommendation, the recommendation loses."We don't have time to manage Reddit" — you're reading it, not managing it. Once a month. Reddit marketing tools now scrape threads and surface where to comment."G2 reviews are gamed anyway" — 73% of buyers suspect that, but the listings still anchor every category SERP. Stale pricing on G2 is a trust signal going the wrong direction.Companies and sources mentioned
G2, Capterra, Software Advice, GetApp (all now one company)Ross Simmonds — Reddit Dark Funnel research6sense — 2025 Buyer Experience Report (Corporate Visions summary)Gartner — 632 B2B buyer survey, late 2024Forrester — Trust Research + 2025 Reddit/tech decision maker dataWynter / Peep Laja — B2B buying surveyReddit, PerplexityTrustRadius — fake review trust gap researchMartech — review site consolidation analysisOne thing to do this week
Open an incognito tab (use a VPN set to a US server if you're outside the US) and Google your company name. Write down every URL in the results that isn't yours. Then check your G2 and Capterra profiles — fix any pricing or feature information that's wrong. That's it. Start there.