You said yes to one job. Somewhere along the way, you started doing a different one, and nobody told you it changed.
In Episode 3 of Before They Leave, Jacq Holland opens the first of the three gaps. The Expectation Gap. The distance between what someone was promised on the day they said yes, and what the job actually became.
This is the quietest of the three gaps, because it hides inside good intentions. Nobody lied. The promise just softened. A priority changed. A someday kept sliding. And one ordinary day, the person you hired stops trying to close the distancebetween the job they were promised and the job they got. That is the day the drift begins.
Jacq walks through the pattern she has watched for years, then names the three quiet fingerprints that show the gap is open. The questions stop. The past tense arrives. The yes shrinks. None of them are loud. Every one of them is theExpectation Gap, opening in plain sight. Because it isnot the shift that tells the story. It is the drift. Every visible departure begins with an invisible one, and the leaving does not start on the last day. It starts on the first day the promise and the reality stop matching. The episode ends with one question you can ask tomorrow about one person you hired, and the reminder that the gap was never the real problem. The silence around it was.
Follow Before They Leave on Spotify or Apple Podcasts so you do not miss the next gap. And if someone came to mind while you listened, send it to them.
Take the free Find My Gap Diagnostic at impactbyjacq.com to find out which of the three gaps is most active in your team right now.
FOLLOW THE SHOW:
Instagram: @beforetheyleavepod
Website: impactbyjacq.com