Working Well Trust

BEFRIENDER | Client Perspective

Listen Later

- Key Duties - 

  • Remote working from home over the phone
  • Reduce isolation and loneliness
  • Provide choice and autonomy to the client
  • Signposting
  • Even saving lives through a conversation 


    • - How to flourish in a new job role - 

    • Identify the key skills and structure of the job
    • Practicing ways to communicate well
    • Asking for help from management if struggling
    • Open, honest and polite communication with line manager
    • Receive training on the job
    • Gain knowledge through education (IAG course, for example)
    • Turn knowledge into skills 
    • Break down the job into parts and hone each part
    • Prepare before your shift


      • - How to deal with upset client - 

      • Restate and remind the client of what the aims are of the service
      • Remain calm and professional
      • Be boundaries and stern where necessary


        • - Well Being - 

        • Do things that feel good 
        • Go for walks
        • See friends
        • Go to the community centre
        • Buying things
        • Remain positive
        • Join online workshops if have social anxiety
        • Don't isolate yourself
          • ...more
          View all episodesView all episodes
          Download on the App Store
          Working Well TrustBy Bukky Fehintola, Karine Adandedjan, Charlotte Knighton, Lucy Bulgin