Behind The Broom

In today's episode, we dive into the transformative power of positivity and its ripple effect on those around you. Through inspiring stories and practical insights, we’ll explore how small shifts in mindset and simple acts of kindness can create meaningful change, uplift others, and strengthen your connections. Tune in for actionable tips to bring more joy and purpose to your life.

Customer Service 101 – What better way to start the New Year than talking about Customer Service? Listen in as we discuss real-life examples of practical strategies to elevate your customer service to the next level.

Join us as we welcome Bill Sanders, a first-time guest to Behind the Broom. Listen as Bill shares the story of his incredible journey from working as a Sears technician to owning and operating one of the largest EC franchises for the last 37 years. 

In this episode, we discuss CORE, EC's comprehensive evaluation of each company's performance. We will explore the critical role each department plays in achieving a top score or even a victory as EC's number one company at the next Leadership Conference. With the recognition period officially underway, join us as we welcome Jeff LaBenne to the podcast for the first time.

Join Doug Kraft as he discusses one of management’s toughest challenges – accountability. It’s a struggle for many but also one of the fastest routes to enhancing your team’s tenure and your department’s strength. Hit the play button, and let’s dive in!

Welcome back! We kick off season two with the founder of EC, Daryl Kraft. Listen in as we discuss how to increase your wage, recruitment, and what a CEO looks for in his staff.

Did you know that over 70% of second-generation family businesses fail? Today we explore some of the benefits and challenges of working in a family business. Join us as Doug Kraft, President of Environment Control, shares his personal experiences working with his father for over 30 years. Doug explains what has allowed him to run a successful corporation while maintaining a very healthy relationship with his dad. Hit that play button and let’s get started!

MBA, CPA, and CFE, what do all these acronyms mean? Listen in as we sit down to discuss a day in the life of EC’s CFO. We also get the chance to pick her brain and ask some everyday questions about how to better your financial position.

We bring Chris Schneider out of retirement today to join us on the podcast. Listen as Chris communicates the immense growth that he has seen and been a part of over the last 40 years. There is no shortage of great information, so get ready to hear part one of a multi-part series.

Today we welcome Kent Bighom and Jordan Langley. Sit back and take some notes as we hear how Operations and Sales worked together to secure the number two position in the last NLC.