You've closed. You've moved in. Now what? Most homeowners have no idea what matters in the first year - what to watch, what's covered, and what could cost them down the road.
In our latest episode of Behind the Build Podcast, Scott, Deven, and special guest, Tontanisha, our Warranty Claims & Construction Coordinator walk you how protect your investment and keep your home in top shape. We cover:
- Resources included in your welcome home folder
- Your pre-settlement orientation
- How to submit requests the right way
- The timing that matters most
Tune in, take notes, and stay prepared. This isn't just about building a house - it's about building your legacy with confidence from the beginning. Watch the new episode, available now.
00:00 – Welcome back to Behind the Build Podcast with Scott & Deven
01:05 – Bedrock Beliefs: Integrity & Loyalty
07:43 – Introducing special guest, Tontanisha Hines, Warranty Claims & Construction Coordinator
09:02 – Today’s topic overview: What to expect during your Pre-Settlement Orientation (POS) and what's included Warranty with every new Mitchell Home built on your land
16:33 – Timeline of generating and correcting punch list items after your closing day
22:55 – How our warranty process works - partnership with Quality Builders Warranty and what’s included in your Welcome Home folder
25:13 – How your warranty is registered, how to submit requests correctly, and turnaround time
33:30 – What are homeowners submitting at their 90-day vs. 11-month vs. What’s considered emergency repair requests?
43:18 – Episode is sponsored by CrossCountry Mortgage, our exclusive lending partner
42:51 – Water filtration systems process and maintenance tips throughout home
55:17 – Our recommendations on timing your list submission about 10 months into being settled in your home so you don’t fall behind on the 12-month
1:00:27 – We build homes that last, with the idea that you’re going to help maintain it with us, so it does last
1:06:20 – National homebuilder association residential performance guidelines
1:09:14 – 1-year workmanship, 2-year limited systems, 10-year structural
1:15:30 – Deven speaks on the most common structural claim he’s seen over 30 years in the industry
1:16:50 – Difference between exterior and interior drains
1:21:25 – Protection and support from your builder partner, Mitchell Homes - Geo tech reports, over excavation, and more
1:24:08 – Your provided support & resources
1:26:00 – Like, subscribe, comment and email us at [email protected] if you want a Mitchell Homies T-shirt! Thanks for joining - see you next time.
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