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Oliver Barwin, CEO of Bushfire Kitchen, joins Zack Oates live to share how he transitioned from Wall Street to hospitality, building a fast-casual brand focused on healthy food, hospitality, and smart growth. Oliver explains how technology upgrades, streamlined operations, and a better-for-you menu helped Bushfire Kitchen scale during challenging times. He dives into how loyalty to the guest experience shaped their tech decisions and why being proactive in guest recovery is a must. His journey proves that a finance background can be a surprising advantage in hospitality when paired with heart.

Zack and Oliver discuss:

• How Oliver went from investment banking to running restaurants
• Why Bushfire Kitchen rebuilt its entire tech stack from scratch
• The importance of clean operations and guest experience
• How smart quoting and texting improve off-premise satisfaction
• Using feedback tools to track and enhance table touches
• Tactics for creating lasting guest relationships in a competitive market

Learn how Oliver’s approach to scaling Bushfire Kitchen combines heart, hustle, and hospitality.

Thanks, Oliver!

Links:

https://www.linkedin.com/in/oliverbarwin/
https://www.instagram.com/bushfirekitchen/
https://www.bushfirekitchen.com/
https://www.linkedin.com/company/bushfire-kitchen/