What if the reason customers remember Disney has nothing to do with rides, characters, or castles and everything to do with intentional leadership and design?

In this episode, I sit down with Vance Morris, former Disney leader turned customer experience strategist, to go behind the scenes of what actually creates unforgettable experiences. Vance shares what he learned inside Disney, how those principles translate far beyond theme parks, and why most organizations unintentionally design forgettable customer journeys.

Vance Morris Links
https://wow52ways.com
https://vancemorris.com

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