Our guests from Hagerty, Sabrina Wheaton (Senior Director of Underwriting & Operations) and Kennen Choiniere (Director of U.S. Auto Product Management), pull back the curtain on how Hagerty delivers stability, flexibility and top-tier service to agents and their clients. 

You’ll hear how product filings really work, why pricing varies state to state, and what makes Hagerty’s endorsements and underwriting approach stand out. Plus, they share real stories of going the extra mile for both agents and collectors. 

Here’s what we’ll cover in this episode: 

(04:22) Inside Hagerty’s risk-based pricing strategy 

(09:03) After-hours service that stands out 

(10:26) Boosting efficiency with straight-through processing 

(13:55) The wedding day car surprise 

(18:54) How agent feedback drives improvement 

(21:18) What insurance scoring really means 

(23:45) Breaking down risk-based insurance pricing 

(28:57) Supporting automotive enthusiasts together 

(29:58) Keeping pricing consistent for better risk management 

(35:44) Fine-tuning policies and endorsements 

(38:14) Smarter coverage and retention strategies 

(42:23) Passion that fuels the specialty vehicle space 

(44:54) Our favourite classic Toyota and Nissan picks 

(46:56) Accelerator wrap-up: grow faster, grow smarter 

Links mentioned in this episode: 

Sabrina Wheaton on LinkedIn 

Kennen Choiniere on LinkedIn 

Additional coverage through Hagerty 

Hagerty – 4 Questions 

Send your questions and feedback to Bryant and John at [email protected]