Behind the Ops

In this conversation, Jeff Kallil shares insights from his extensive experience in entrepreneurship, discussing the various companies he manages and the unique challenges each presents. He emphasizes the importance of a builder mindset, operational strategies tailored to different brands, and the necessity of testing and learning from failures. Jeff also highlights the significance of leadership clarity, identifying operational gaps, and the need for alignment within teams. He concludes with valuable advice for aspiring entrepreneurs about leveraging strengths and embracing risks.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Allen Porter shares his entrepreneurial journey, detailing his experiences in real estate, senior housing, and the brewing industry. He discusses the importance of scalability, the challenges of managing multiple ventures, and offers valuable advice for aspiring entrepreneurs. Allen also touches on his innovative work in cannabinoid products, emphasizing the need for adaptability and support in business.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Meredith Shay, Owner, President and CEO of InCord, discusses the unique operational dynamics of her safety netting manufacturing company. She highlights the importance of efficiency in a job shop environment, the evolution of roles within the company, and the critical nature of communication and safety in operations. Meredith also shares insights on fostering a culture of trust, the significance of training, and the balance between speed and safety in production. She reflects on her leadership journey and offers advice for aspiring entrepreneurs.
We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this episode, Dr. Jacques Jospitre, psychiatrist and Co-Founder and CEO of SohoMD, shares how he built a modern mental health practice focused on delivering high-quality, affordable psychiatric care.

Dr. Jospitre discusses his journey from physician and department director to entrepreneur and explains how SohoMD combines conventional psychiatry with integrative and functional medicine to address the root causes of mental health conditions.

He also explores how data, clinical protocols, and decentralized team structures helped the company scale across multiple states while maintaining high standards of care. Looking ahead, Dr. Jospitre shares his vision for the future of healthcare, including the role of AI in improving patient outcomes, reducing administrative burden, and empowering providers to focus on patient care.

This conversation offers valuable insights for healthcare leaders, entrepreneurs, and professionals interested in mental health innovation, healthcare operations, and the future of AI in medicine.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this episode, Rob Levine shares his inspiring journey from law enforcement to becoming a successful attorney and entrepreneur. He opens up about building and scaling multiple businesses, including his law firm and legal solutions companies, while creating a recognizable national brand.

Rob dives deep into the importance of marketing, branding, and company culture in the legal industry. He discusses the operational challenges of managing remote teams and international offices, and how strategic systems and leadership play a key role in sustainable growth.

He also shares his vision for the future including national expansion and integrating AI into legal services to improve efficiency and client experience.

If you're an entrepreneur, law firm owner, startup founder, or business leader interested in scaling operations, brand positioning, or the future of AI in professional services, this episode delivers actionable insights

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Allan Young shares his entrepreneurial journey, starting from his childhood experiences to building successful businesses and franchises. He discusses the challenges and lessons learned in scaling operations, the importance of company culture, and the customer journey. Young emphasizes the need for innovation and adaptability in business, especially during rapid growth phases. He also offers valuable insights for aspiring entrepreneurs, highlighting the significance of passion, grit, and learning from failures.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Bill Miller shares his journey from a Navy brat to a successful entrepreneur in the urgent care industry. He discusses the evolution of his business, emphasizing the importance of operationalizing the perfect patient experience, measuring customer satisfaction, and engaging employees. Bill reflects on the challenges of growth, the strategic decisions around capital investment, and the lessons learned throughout his journey. He highlights the significance of perseverance and adaptability in achieving business success.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Keith Helton shares his journey as a primary care physician and the evolution of his practice into a successful healthcare business. He discusses the importance of patient-centric care, innovative approaches to primary care, and the challenges of transitioning to a business model. Keith emphasizes the significance of building a strong team and culture, measuring success through patient satisfaction, and the lessons learned from operational challenges. He also highlights the importance of self-awareness in leadership and his future aspirations to continue making a difference in healthcare.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Ken Tracy, Founder of Impacting Tomorrow shares his journey from a corporate career to founding a successful healthcare staffing company. He discusses the importance of strategic planning, understanding the customer journey, and the need for flexibility in business processes. Ken emphasizes the significance of hiring for soft skills, investing in training, and learning from mistakes. He also highlights the value of celebrating milestones and the transition to nonprofit work, offering key lessons for aspiring entrepreneurs.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

In this conversation, Shannon Anderson, founder and CEO of GritHR Solutions, shares her journey in the HR consulting industry, discussing the challenges and successes of scaling her business. She emphasizes the importance of establishing repeatable processes, understanding the customer journey, and effectively communicating with clients. Shannon also highlights the significance of hiring individuals with grit and coachability, as well as the need for operational changes and technology integration to support growth. She concludes with valuable advice for aspiring entrepreneurs, stressing that not all money is good money and that failure is a part of growth.

We hope you enjoyed this episode of Behind the Ops! 
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
 Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
 Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

#behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.