Supporting members over the phone requires more than technical expertise -  it calls for focus, empathy, and the ability to be fully present, no matter what the next call brings. 

In this episode of Real Talk-Voice of Colleagues, we step into the shoes of three Vhi colleagues whose roles involve supporting people in moments that  range from everyday queries to deeply emotional conversations. They share how they prepare for the day ahead, manage their energy throughout their shifts, and stay grounded when conversations become challenging. 

Featuring:

Aparna Shukla, Clinical Care Coordinator, Vhi Nurse Line
David Yeates, Customer Service Advisor, Vhi Healthcare
Jessica Lowe, Service Desk Analyst

Thank you for tuning into Series 3 of Real Talk – Voice of Colleagues. Feel free to share this episode – or any previous ones - with a colleague who might enjoy it.