Supporting members over the phone requires more than technical expertise -  it calls for focus, empathy, and the ability to be fully present, no matter what the next call brings. 

In this episode of Real Talk-Voice of Colleagues, we step into the shoes of three Vhi colleagues whose roles involve supporting people in moments that  range from everyday queries to deeply emotional conversations. They share how they prepare for the day ahead, manage their energy throughout their shifts, and stay grounded when conversations become challenging. 

Featuring:

Aparna Shukla, Clinical Care Coordinator, Vhi Nurse Line
David Yeates, Customer Service Advisor, Vhi Healthcare
Jessica Lowe, Service Desk Analyst

Thank you for tuning into Series 3 of Real Talk – Voice of Colleagues. Feel free to share this episode – or any previous ones - with a colleague who might enjoy it.

Since 1957, Vhi has been helping members live longer, stronger and healthier lives. Staying relevant over that length of time requires a willingness to evolve – and in this episode of Real Talk-Voice of Colleagues, we explore the major transformation now underway across Vhi.

We look at what this change really means in practice, why every part of the business is touched by it, and how it’s designed to improve the experience for both members and colleagues.

We discuss the realities behind big change programmes – from navigating legacy systems and technical debt to managing the emotional side of stepping into something new. We also explore how a strong culture, a clear strategy and new digital ways of working are already making a difference. 

You’ll hear  how Vhi is building a long-term “change muscle” through learning, transparency and continuous improvement. 

Featuring:
Vanessa Pitt, Interim Head of Transformation
Laura Corrigan, Head of Contract Development, Contract Partnerships

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Vhi is a place where colleagues are encouraged to keep learning, developing, and taking on new challenges throughout their careers. In this episode of Real Talk -Voice of Colleagues, we explore how a strong growth culture, supported by online learning  platforms and development programmes, helps colleagues build new skills and progress without needing to leave the organisation. 

We look at how this shows up in everyday interactions between colleagues and managers, through secondments and development opportunities, and in the practical supports available at key life stages. The episode also highlights why investing in learning benefits both colleagues and members, and how a supportive environment makes it easier to take the next step in your career. 

Featuring:

·      Robin O’Doherty, People Partner, People & Sustainability

·      Lisa Harker, Senior Business Analyst, Vhi Health & Wellbeing

·      Kate Keenan, Clinical Design Coordinator, Vhi Health & Wellbeing

·      Lindy Phelan, Benefits, Customer Service & Retention Agent

·      Bea Kennedy, Capability Development Specialist, Culture and Capability Team

Follow Real Talk-Voice of Colleagues on Apple Podcasts or Spotify – and feel free to share this episode with a colleague who might enjoy it.

Vhi’s purpose is to help members live longer, stronger, and healthier lives, and that doesn’t stop at the clinic door. In Part 2 of Episode 2, discover how we bring this purpose to life through community partnerships across Ireland. From the Vhi Women’s Mini Marathon and parkrun,to the Vhi Health & Wellbeing Fund with the Irish Youth Foundation, these initiatives help people of all ages to get active, feel connected, and build resilience. 

We also explore the impact on our colleagues and brand, including new research on how sponsorships influence perceptions of Vhi – and hear real stories from colleagues who say these events make them proud to work here.

Featuring:

Niamh Walker, Senior Corporate Communications Manager

Lorraine McCormack, Sponsorship and 360 Marketing

Follow Real Talk - Voice of Colleagues on Apple Podcasts or Spotify – and feel free to share this episode with a colleague who might enjoy it.

At Vhi, over 2,000 colleagues across 76 departments and 10 locations  share one purpose: helping our members live longer, stronger and healthier lives.

In Part 1 of Episode 2 of Real Talk - Voice of Colleagues, three team members  share how their diverse roles contribute to that shared purpose. From listening to members’ stories and improving health outcomes, to managing costs and driving corporate growth – each demonstrates the impact their work has on both our members and  colleagues. 

Stay tuned for Part 2, where we explore how this same purpose extends into our communities.

Featuring:

 · Niamh Hennelly, Patient Researcher
 · Tom Matthews, Head of the Special Investigations Unit
 · Brendan Quinn, Head of Corporate Health Sales

Follow us  on Apple Podcasts or Spotify – and feel free to share this episode with a colleague who might enjoy it.

At Vhi, our colleagues’ voice is at the heart of our culture. Your feedback, ideas and everyday conversations shape how we work, how we support one another, and where we focus our energy.

In this episode of ‘Real Talk: Voice of Colleagues’, we explore how Vhi listens to colleagues through surveys, coaching conversations and daily interactions – and how that feedback becomes real action. 

Discover how colleague insights refreshed our values and inspired initiatives like our Powered by Values Awards, the Vhi Women’s Mini Marathon experience, and wellbeing events such as the Move Together 5k.

We also spotlight Inclusion, Diversity & Equity (IDE), colleague wellbeing, and the important role of Mental Health First Aiders in creating a safe, supportive environment where everyone feels heard.

Featuring:

 · Rachel Phelan, Culture, Inclusion, Diversity & Equity Manager
 · Annie O’Sullivan, Agility Coach and Mental Health First Aider
 · Gretta Beckett, Customer Engagement Advisor 
 · Lisa Woods, Internal Communications Specialist

Plus cameo appearances from colleagues across Vhi.

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For over 60 years Vhi has been driving innovation in healthcare across Ireland. Having established itself as the country’s most trusted health insurance company, the company has now evolved into a leading healthcare provider, focussing on world-class clinical treatment and health and wellbeing services. 

But in order to stay ahead in the market, Vhi must continue to evolve and to have the courage to create a new future. In this episode of Real Talk – Voice of Colleagues, we hear from three Vhi colleagues about what’s coming next, in the areas of patient care, technology, people, and sustainability.

Featuring:

·      Dr Nicholas Young, Group Healthcare Officer

·      Andy Singleton, People Partner Vhi Health & Wellbeing and Healthcare Office

·      Emer Haughey, Head of Sustainability 

·      Ronan Fitzpatrick, Group Technology Officer

A lot of work, time and effort went into the company-wide process of refreshing our  values, but now the real work begins. Embedding our values into everything we do so that they are at the heart of all our decisions and: ensuring our colleagues understand what those values mean and the behaviours they aim to inspire. 

In this episode of Real Talk - Voice of Colleagues, we learn about the process of embedding Vhi’s refreshed values into the fabric of the company, the role that good leadership is going to play, and what success will look like. 

Featuring: 

 ·      Brian Walsh, Group CEO

·      Scott Brady, Head of Culture, Learning & Engagement 

·      Jamie McPhillips, Organisational Capability Manager 

At Vhi, care is at the heart of everything that we do. Our aim is to embed care into our company culture which is brought to life by our refreshed values and their associated behaviours that impact our colleagues and our members on a daily basis. We don’t always get it right, we know that, but we learn and continue to strive for doing what is right and fair for everyone.

In this episode of Real Talk: Voice of Colleagues, Vhi colleagues share what care means to them, how it influences their day to day role and behaviours, what it looks like in practice, and why it makes them want to stay in Vhi. 

Featuring:

• Seamus Osbourne -   Multiline Operations Manager 
• Kathryn Keogh – Facilities Manager 
• Deirdre Beirne – Occupational Health Advisor 
• Norma O’Riordan, Director of Nursing, Vhi Health and Wellbeing 
• Jamie McPhillips, Organisational Capability Manager

Vhi’s mission is to help members and colleagues to live longer, stronger and healthier lives  and to support all aspects of their wellbeing. In this episode of Real Talk: Voice of colleagues, we learn how Vhi achieves this through its policies and purpose, world class facilities, and by creating an inclusive and empowering environment. 

 Featuring:

·      Stacy Cody, Multiline Advisor 

·      Tanya Cody, Employee Assistance Programme Specialist 

·      And Sean Sheridan O’Gorman, Physiotherapist Team Lead