Still treating AI like a future problem?

You're already behind.

In this episode of Behind the Screens, Jason Samuel gets tactical about how AI and automation are transforming IT, ops, and security right now. This isn’t about job loss, it’s about value shift. From policy enforcement to proactive remediation, AI is eliminating the repeatable and elevating the human.

Less effort. More leverage.

This isn’t hype, it’s the new baseline.

𝐃𝐢𝐬𝐜𝐥𝐚𝐢𝐦𝐞𝐫: Views expressed here are my own and do not reflect the views of my employer, past or present, or any organizations I’m affiliated with. Content is for informational or personal purposes only.

You’re doing the work. Solving the problems. Keeping the lights on.

But does anyone know?

In this episode of Behind the Screens, Jason Samuel explores why so many IT professionals remain invisible and what it costs them. From fear of being seen to false humility dressed as modesty, this episode unpacks the mindset shift required to move from executor to trusted voice.

Because in modern IT, if your work doesn’t translate, it doesn’t scale.

In this episode of Behind the Screens, Jason Samuel breaks down an exciting opportunity for all Citrix users — free consulting services from Citrix’s global network of in-house experts and top-tier external partners.

That’s right, Citrix is offering free expert support to help you optimize, configure, and adopt Citrix products. Whether you're just starting or you're already a Citrix pro, this service will ensure you're getting the most out of your Citrix investment — without the extra cost.

Why? Because Citrix knows that the proper setup is crucial to getting the best results. Learn how to take full advantage of this premium support and accelerate your Citrix experience today.

The 9-to-5 IT job is fading fast—not because people don’t want structure, but because modern tech demands never clock out. In this episode of Behind the Screens, Jason Samuel explores the shift from time-based work to outcome-driven contribution in IT and cybersecurity.

From adaptive roles to global handoffs and always-on security, we’re entering an era where autonomy, impact, and trust define the culture—not calendars. If you're navigating hybrid work, 24/7 threats, or just wondering why “presence” no longer equals productivity—this episode is for you.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.

You’ve mastered the tool. You’ve earned the cert. But are you actually growing—or just getting better at staying still? In this episode of Behind the Screens, Jason Samuel unpacks why raw technical ability is no longer enough to keep you relevant in the evolving world of IT.

From strategic awareness to cross-functional value, Jason outlines the non-technical skills that fuel career resilience and make you stand out when it matters most. If you're chasing your next promotion—or just trying to stay sharp—this is your roadmap to real, lasting growth.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.

In this episode of Behind the Screens, Jason Samuel explores one of the biggest blind spots in enterprise security today: your developers.

🔐 Every company is now a software company — which means developer activity is directly tied to business success and risk.

Jason breaks down the four major ways developers introduce vulnerabilities:

- Code flaws and hard-coded secrets

- Access sprawl across tools and environments- Shadow IT that flies under the radar- The broad attack surface of remote work

But there’s a solution.

Jason introduces Citrix + Strong Network — a powerful combo that embeds zero-trust security directly into the developer workflow while maintaining speed and agility. From secure cloud IDEs to real-time observability and seamless policy enforcement via Citrix DaaS, this episode covers how to secure your devs without slowing them down.

If you care about innovation, velocity, and security, this is a must-listen.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.

In this episode of Behind the Screens, Jason Samuel uncovers a deceptively simple yet critical issue that’s haunted enterprise IT teams for years — Daylight Saving Time and its disruptive impact on Virtual Desktop Agents (VDAs). From ghost logins to failed domain controller authentications, time drift was more than a minor inconvenience — it was a silent system breaker.

Jason breaks down why Windows machines misinterpret system time, how Citrix Provisioning has delivered a much-needed fix, and why this change reflects deep empathy for real-world IT challenges. Whether you're a Citrix admin or a sysadmin who's wrestled with these hidden gremlins, this short episode delivers clarity, solutions, and a moment of nerdy appreciation for time done right.

Listen in — because sometimes, fixing time means saving hours.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.

"Good enough" might sound practical—but in the world of IT, it's a silent killer. In this episode of Behind the Screens, Jason Samuel delivers a direct and honest reflection on why mediocrity has no place in tech. From outdated scripts to legacy thinking, staying comfortable is the quickest way to become someone else’s technical debt.

If you’re serious about evolving, leading, and staying relevant in a field that never slows down, this is your wake-up call. Because in IT, transformation isn’t just a project—it’s your job description.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.

In this episode of Behind the Screens, Jason Samuel explores a major evolution in Citrix Session Recording—real-time, event-driven incident detection now available in Citrix Cloud. Gone are the days of manually scrubbing through hours of session footage. With new telemetry capabilities, admins can now visualize suspicious activity in the console as it happens. Whether it’s unauthorized file transfers, script execution, or behavioral anomalies, Citrix helps you detect insider threats proactively—not reactively.

This update shifts Session Recording from passive compliance to active security intelligence. If you’re in a compliance-heavy or security-sensitive industry, this is one enhancement you can’t afford to overlook.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.

In this episode of Behind the Screens, Jason Samuel dives into a powerful new Citrix Cloud feature designed to transform how IT pros manage VDA upgrades. Discover how the latest update to the VDA Upgrade Service UI introduces three key automation tools—Exit on Error, Scheduled Duration, and Upgrade When Sessions Are Disconnected—to enhance stability, reduce user disruption, and bring intelligent control to your upgrade workflows. Whether you manage a high-concurrency environment or simply want smarter automation, this short but impactful episode offers actionable insights that help you stay ahead in your Citrix strategy.

Disclaimer: Views expressed here are his own and do not reflect the views of his employer, past or present, or any organizations he is affiliated with. Content is for informational or personal purposes only.