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Jesse B Good is the Chief Multiplier of Aprendey, a company grounded on people skills and the guest experience. Jesse has over 20 years of experience leading front-line customer service teams and developing successful CX programs. In addition, Jesse has facilitated more than 1,000,000 customer service experiences (and counting). Tune in as Jesse B Good brings his guest experience expertise to the Give An Ovation podcast!

On this episode, Jesse and host, Zack discuss:

• Perfecting the guest experience
• Customer retention 
• Measuring the guest experience
• Consistent improvement
• More!

Thanks, Jesse!