Doctor Dan Jones is a cognitive psychologist at Reading University.  Dan has been involved in the LFE community for many years.  He has studied LFE in healthcare, and has implemented LFE in an academic setting in his university.  In this conversation (recorded live at our monthly LFE community call) we discuss Dan's recent paper on staff perceptions of LFE in the hospital setting, along with a host of other related topics including the negativity bias, the impact of public vs private positive feedback, the differences between written and verbal feedback, the pros and cons of standardisation of LFE, the problems with defining excellence, Dan's experiences of implementing LFE in a university setting, and other topics.

Dr Anna Baverstock is a consultant in community child health, and also a coach, mediator and schwarz round facilitator.  In this conversation, we discuss a range of topics relating to Anna’s work, including definitions of wellbeing; approaches to challenging conversations; mediation in healthcare; differentiating kindness from “niceness”; feedback and radical candour; how to encourage diversity in teams; and much more.

Anna's suggested reading list related to the topics in this conversation:

This episode is a recording of our conversation with Janet Leighton, the "Director of Happiness" at Timpson's. In this conversation, Janet and Adrian discuss the origin of this role and what it involves, as well as many of the initiatives Timpsons have put in place to support their staff. They also discuss the Happy Index: Timpson's only Key Performance Indicator (KPI). Although Timpson's is a private company, we think there is much we can learn and apply from their approach to working in the NHS. It is clear that Timspons's promote staff autonomy, recognise and appreciate success, and offer support to staff during challenging times. It sounds like a good place to work.

Professor Don Berwick, MD, MPP, FRCP, KBE, is President Emeritus and Senior Fellow at the Institute for Healthcare Improvement (IHI).  This podcast episode is a recording of the live conversation with Don from the penultimate session in the #LfE4 conference, October 2021.  Don speaks about his career, his reflections on his paper about the three eras of healthcare, and what he thinks we can do to make healthcare better before answering some questions posed by the audience.  

Here are some links to some of the content from the conversation:

Summary of the Era 3 paper

The Moral Determinants of Health

Dr W Edwards Deming's red bead experiment

Professor Lindsey Godwin is the Robert P. Stiller Chair of Management & the Academic Director of the Cooperrider Center for Appreciative Inquiry at Champlain College.  She describes herself as a professor, a practioner and a possibilitizer!  In this conversation we discuss the theoretical principles behind the practice and philosophy of Appreciative Inquiry.  Lindsey also offers her definition of Appreciate Inquiry, and busts the myth that it is all about the positive - indeed, it is best used as a methodology to face our challenges.  

Dr Dhruv Parekh is a consultant intensivist at University Hospitals Birmingham and a senior clinical lecturer at the University of Birmingham. 

In this conversation Dhruv reflects on the experience of working in one of the largest ICUs in Europe during the COVID19 pandemic.  We discuss how preparations were made; the initial energy and excitement; the shock and disbelief at the rapidity of onset;  the emotional impact of caring for a huge workload of sick patients, many of whom died;  thoughts on effective leadership in times of crisis;  the changes and innovations which worked well – including a novel approach to team working and task completion, and an award-winning family liaison service;  what can be achieved when everyone is pulling together;  staff experience and wellbeing.  We also briefly discuss Dhruv’s role in inspiring the LfE movement several years ago.

Frank Turner's music features heavily in our #LfE conference playlists.  We find his music inspiring and we were delighted that Frank agreed to record this conversation with us, and record a live version of his song, "Be More Kind" for our #LfE4 conference in October 2021.  In this conversation we discuss the origins of Frank's music, including how the writings of Clive James inspired the song, "Be More Kind".  We also discuss how optimism and hope are embedded in his music, and the role of music in healthcare and helping us deal with trauma.  The conversation was recorded in Frank's garden in the Summer of 2021, so there is some transient wind-noise in the audio (deep rumbling) and the occasional passing insect and aircraft! Some musical references from the conversation: Be More Kind - the live version I refer to in the conversation: https://www.youtube.com/watch?v=d_nbdq2ckOw Little Changes official video: https://www.youtube.com/watch?v=Cjc9UJk2v6w Get it right: https://www.youtube.com/watch?v=jlKy9LDUTrA The hymn of the medical oddity: https://www.youtube.com/watch?v=oZon7isGNsc Frank's choice of "theme tune": https://www.youtube.com/watch?v=L5jI9I03q8E