Gemma Espineira, VP of Global Success at Decibel, talks with Felicia and Rachel about all things customer success-- what it is, what it takes to thrive in the role, and why it's such an important job, now more than ever! Oh yeah, and of course we geek out about bunches of random things. Links below! Quick links: Find Gemma on LinkedIn Reformation clothing 12 week workout program by Heather Robinson Money Heist We’ve got some great events coming up! See our latest events over here or sign up for our community or diversity, equity, and inclusion newsletters to get the latest news! Did you like this episode? Subscribe, rate, review and reach out to us on the social media platform of your choice. Tell us who you’d like to hear from, ask us questions, or just say hi!

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