Listen Up! Workshop
Effective Listening
Importance of listening
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Section 1 - Listen for Clarity
Listening Skill: Listen for Clarity
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Effective Listening Principle: Take the Initiative
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Effective Listening Principle: Give Attention
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Section 2 - Listen for Understanding
Listening Skill: Listen for Understanding
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Effective Listening Principle: Stop Talking
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Effective Listening Principle: Remove Distractions
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Section 3 - Listen for Feelings
Listening Skill: Listen for Feelings
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Effective Listening Principle: Allow Emotion
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Effective Listening Principle: Allow Silence
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Section 4 - Listen Non-defensively
Listening Skill: Listen Non-defensively
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Effective Listening Principle: Withheld Judgment
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Effective Listening Principle: Be Patient
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Section 5 - Listen with the HeaRT
Listening Skill: Listen with the Heart
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Effective Listening Principle: Keep Confidences
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Effective Listening Principle: Avoid Advice and Problem Solving
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Effective Teamwork
What is a team?
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Five dysfunctions
Dysfunction #1: Absence of Trust
The fear of being vulnerable with team members prevents the building of trust within the team.
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Dysfunction #2: Fear of Conflict
The desire to preserve artificial harmony stifles the occurrence of productive ideological conflict.
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Dysfunction #3: Lack of Commitment
The lack of clarity or buy-in prevents team members from making decisions they will stick to.
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Dysfunction #4: Avoidance of Accountability
The need to avoid interpersonal discomfort prevents team members from holding one another accountable.
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Dysfunction #5: Inattention to Results
The pursuit of individual goals and personal status erodes the focus on collective success.
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