In this episode, we sit down with Ben Fettes, Vice President of Marketing and Direct Customer Experience at P&O Cruises. Ben shares a profound story about how children can simplify the complexities of business—offering a fresh perspective on problem-solving and decision-making.

Ben reflects on a pivotal moment early in his career at just 23 years old: an engine explosion, a young life at risk, and no support system to rely on. Everyone looked to him for answers he didn’t have, making it one of the most stressful and terrifying days of his life. That experience taught Ben resilience and shaped how he leads, works, and supports his team today.

He emphasises the importance of having a senior leader by your side when things go wrong and creating a safe space for people to fail, learn, and grow. Ben also highlights the power of sharing failures openly—allowing others to learn from your experiences and building stronger, more connected teams.

This episode is a powerful exploration of leadership, resilience, and the lessons we can draw from our toughest challenges.

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