Click IQ Academy Podcast

Ben Gledhill on Recruitment Transformation

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Alan Walker speaks to Yodel's Head of Resourcing Ben Gledhill, on how he is transforming hiring in their business.

We heard

  • About his role as Head of Resourcing at Yodel
  • How he has revolutionised driver recruitment and candidate experience via ChatBots
  • Why the challenge of a large transformation project attracted him
  • Where to start with a transformation project
  • Why quick wins are important, but the long term goal should be fundamental change
  • Why having the right people in place should be the first step
  • About key parts of his project - process, attraction, onboarding and retention
  • How hiring Employed and Self-Employed people offers different challenges
  • Why it's important not to be destracted by shiny tech, and it's important to do your homework
  • That positioning Resourcing as a key strategic business partner has been the most important thing he has achieved
  • Why TA doesn't need a seat at the main board!
  • About the key changes he has made from a tech perspective
  • How recruiter experience can be as important as candidate experience
  • Why automation tech isn't about headcount reduction, it's about headcount optimisation
    • ...more
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    Click IQ Academy PodcastBy Alan Walker