Alan Walker speaks to Yodel's Head of Resourcing Ben Gledhill, on how he is transforming hiring in their business.
About his role as Head of Resourcing at Yodel
How he has revolutionised driver recruitment and candidate experience via ChatBots
Why the challenge of a large transformation project attracted him
Where to start with a transformation project
Why quick wins are important, but the long term goal should be fundamental change
Why having the right people in place should be the first step
About key parts of his project - process, attraction, onboarding and retention
How hiring Employed and Self-Employed people offers different challenges
Why it's important not to be destracted by shiny tech, and it's important to do your homework
That positioning Resourcing as a key strategic business partner has been the most important thing he has achieved
Why TA doesn't need a seat at the main board!
About the key changes he has made from a tech perspective
How recruiter experience can be as important as candidate experience
Why automation tech isn't about headcount reduction, it's about headcount optimisation