Is saying “I apologize” the same as saying “I’m sorry”?

In Episode 8 of the Bespoke Business English Podcast, Dominic Chase explores how these expressions can communicate different levels of formality, emotional engagement, responsibility, and remorse.

“I apologize” can serve as a professional acknowledgment that something went wrong while maintaining emotional distance. “I’m sorry” can communicate a more personal response, suggesting genuine regret about the effect of an action. The right choice depends on the situation, the relationship, and the feeling you want the other person to receive.

Through examples involving business, clients, marriage, and the podcast itself, Dominic demonstrates how people hear both the words you choose and the alternatives you leave unsaid.

The episode also includes a personal and business update and a correction to a factual mistake from the previous episode, illustrating that accountability requires more than words. It also requires acknowledging mistakes, correcting the information, and responding appropriately.

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Understanding something does not necessarily mean you can apply it.

In Episode 7 of the Bespoke Business English Podcast, Dominic Chase explores the difference between comprehension and application skills and explains how this distinction affects language development, professional growth, and leadership.

Using stages of reading development as a framework, Dominic follows the journey from encountering unfamiliar information and absorbing knowledge to experimenting, making mistakes, organizing knowledge, establishing personal standards, and eventually creating new solutions.

The episode also examines how leaders can recognize whether someone is still learning, demonstrating potential, becoming dependable, developing expertise, or preparing to challenge existing systems. These distinctions can improve how we delegate responsibilities, evaluate readiness, support development, and understand our own professional limitations.

This episode is for leaders, learners, teachers, and professionals who want to understand where they are in their development, identify what their next stage requires, and transform knowledge into confident, independent action.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

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Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147

How should you end an email, and what does your closing say about you?

In Episode 6 of the Bespoke Business English Podcast, Dominic Chase explores the language used at the end of personal and professional emails.

Familiar closings such as “sincerely,” “best wishes,” “regards,” “looking forward,” and “thank you in advance” may be safe, but they can also feel repetitive, impersonal, demanding, or unclear. Their effect depends on the relationship, context, intention, and emotional history between the people communicating.

Dominic presents the end of an email as valuable communication and marketing space. A carefully chosen closing can support a call to action, strengthen a relationship, express personality, reinforce your personal brand, and help the recipient remember you.

This episode is for professionals who want to move beyond automatic phrases and make more deliberate language choices. You will learn to consider the impression you want to create and choose a closing that supports your message, your relationship with the recipient, and the professional identity you want to communicate.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

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A one-minute briefing on the goals and value of this podcast. 

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

Linkedin Business Network Group (16,000+) - https://www.linkedin.com/groups/51707

Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147

What is your business superpower?

In Episode 5 of the Bespoke Business English Podcast, Dominic Chase explores the distinctive abilities that make people uniquely valuable in their professional lives.

Dominic reflects on his own ability to see language, ask meaningful questions, connect with people, and communicate persuasively. He also shares examples of professionals whose strengths include recognizing opportunities, exposing weaknesses, building communities, motivating others, surviving intense pressure, and making people feel genuinely cared for.

A business superpower may come from your personality, socialization, professional experience, or something you have naturally done throughout your life. Once recognized, it can help you differentiate yourself, make stronger career decisions, create greater value, and build work around something you genuinely love.

This episode is for professionals, entrepreneurs, and leaders who want to understand what makes them exceptional and learn how to use that strength more consciously in business.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

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Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147

What can Victoria’s Secret teach us about customer service, sales, and brand loyalty?

In Episode 4 of the Bespoke Business English Podcast, Dominic Chase shares the story of an unexpectedly memorable Black Friday shopping experience at Victoria’s Secret in Warsaw.

From the greeting at the entrance to the final purchase, each employee contributed to a structured and welcoming customer journey. Dominic examines how purposeful questions, smooth handovers between specialists, personal attention, and genuine care made him and his wife feel supported and ready to buy.

The episode explores what makes customers want to spend money with a business and why certain experiences create lasting brand loyalty. It also considers the relationship between pricing, perceived value, customer commitment, sustainable profit, and personal definitions of success.

This episode is for business owners, sales professionals, and customer-service teams who want to create experiences that make customers feel valued, confident in their purchase, and enthusiastic about returning and recommending the business to others.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

Linkedin Business Network Group (16,000+) - https://www.linkedin.com/groups/51707

Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147

What happens between listening and speaking?

In Episode 3 of the Bespoke Business English Podcast, Dominic Chase introduces Business English Empathy: the ability to recognize the meaning, emotion, and intention behind another person’s language and respond in a way that supports the outcome you want to create.

Through examples involving negotiations, relationships, sales, and everyday communication, Dominic demonstrates how grammar and vocabulary paint pictures. He explores the differences between “agree to,” “agree with,” and “agree on,” explains what simple, continuous, and perfect tenses can communicate, and shows how a person’s language may reveal their priorities, confidence, emotional engagement, and position of power.

This episode is for professionals who want to listen beyond the literal words and communicate with greater awareness and precision. Business English Empathy can help you understand the picture your counterpart is creating, adapt your response, and use English as a more effective tool for connection, negotiation, and influence.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

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Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147

Why would an American choose Poland over the United States as the place to build his life and business?

In Episode 2 of the Bespoke Business English Podcast, Dominic Chase answers one of the questions he has heard most frequently since moving to Warsaw: “Why Poland?”

Through stories from Poland, America, and Nepal, Dominic explores how culture shapes our perspective, communication, expectations, and understanding of other people. He shares the support he has received from Polish professionals and explains why he sees Poland as a market filled with ambition, resilience, talent, and unrealized opportunity.

The episode also presents a powerful business question: What makes you angry? When a company, service, or industry consistently fails to meet people’s needs, that frustration may reveal an opportunity to create something better.

This episode is a personal expression of gratitude to Poland and an invitation for professionals and entrepreneurs to recognize the possibilities already surrounding them.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

Linkedin Business Network Group (16,000+) - https://www.linkedin.com/groups/51707

Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147

Why did Dominic Chase create Bespoke Business English, and what makes his approach different from traditional language teaching?

In the first episode of the Bespoke Business English Podcast, Dominic introduces himself, the experiences that shaped his business, and the lessons he learned while teaching professionals in Warsaw. He explains why effective Business English is about much more than grammar and vocabulary. It is about expressing your character, creating emotional impact, negotiating confidently, and using language to achieve real professional results.

Dominic also explores honest feedback, customer value, purposeful work, personal responsibility, and the importance of building a business around something you genuinely love.

This episode is for ambitious non-native English speakers who want more than casual conversation practice. It is an introduction to a podcast designed to help professionals develop their confidence, strengthen their communication, and turn English into a genuine business advantage.

Vocabulary List - https://bespokebusinessenglish.com/podcast-vocabulary

Website - https://bespokebusinessenglish.com/

Socials

Linkedin Dominic - https://www.linkedin.com/in/dominicchase

Linkedin Company Page - https://www.linkedin.com/company/68763150 

Linkedin Business Network Group (16,000+) - https://www.linkedin.com/groups/51707

Facebook - https://www.facebook.com/Bespoke-Business-English-106945041230147