What if the fastest way to lower healthcare costs… is to finally put the patient at the center?
In this powerful conversation, host Lester Morales sits down with Deb Alt — “Nurse Deb” — Founder and President of AIM, a team of nurses and physicians who guide patients through the two most confusing systems in America: healthcare delivery and health insurance.

This episode exposes the misaligned incentives that keep costs rising, why patients actually get worse outcomes with traditional navigation, and how a nurse-led model radically improves both quality and affordability.

Deb breaks down:

• Why patients—not doctors—should handle prior authorizations

• How top-quality care is actually cheaper in a fee-for-service system

• Real stories of redirecting patients to better outcomes for $0 out-of-pocket

• Why 64% of Americans avoid care because of cost fears

• How employers can eliminate deductibles + copays and STILL spend less

• The cultural shift required to make employees want to call the nurse

• Why the MLR (Medical Loss Ratio) rule keeps insurers from lowering claims costs

• The math behind Deb’s ability to cut claim spend 50% in year one

Whether you're an employer, CFO, advisor, or simply someone who’s felt lost inside the healthcare maze, this episode is a masterclass on how real change happens.

This isn’t concierge care. It’s the way healthcare should have worked all along.

📌 Want an analysis of your plan data or a clinical quality breakdown?
Use the link in the show notes to request the free assessment Deb mentions.