All’s fair in love and war—and sales.

At the end of the day, what really matters is whether the deal closed or if you were left holding the bag. 

Did you make quota this quarter? Did you crush your numbers? Or did you fall short?

If you missed quota, chances are you played it too safe. You followed the so-called 'best practices'—the ones that average reps cling to.

Top performers don’t just follow the playbook. They know when to bend the rules, take calculated risks, and do what it takes to win.

Be a Pattern Breaker

The greatest don’t stick to rules and expectations. They forge their own path in a sea of conformity.

They constantly reinvent themselves and their practices to push boundaries and find new ways to win.

What you won’t see is an elite sales rep following the same script day after day and struggling to escape mediocrity.

As venture capitalist Mike Maples Jr. put it on this week’s Sales Gravy Podcast, “People who are winning are the ones who change the rules and tell people how to think about it.”

Now’s the time to shake up your own sales routine and adopt the practices of Ultra High Performers.

Fanatically Prospect

You don’t have an option—prospect every day, or get left behind. The pipe is life. If you’re not feeding it, you’re starving.

Fanatical prospectors don’t just carve out time—they demand it. Every single day. You make calls, period. Distractions? They don’t exist. 

But too many sales reps think they need to follow traditional suggestions: Prioritize research over calls; call when you think your prospects will be available; warm leads up with social touches and emails.

These “rules” are screaming to be broken.

There’s no room in sales to avoid cold calling. The telephone is still the single most powerful weapon you have when it comes to selling.

Sure, the norm is to hate cold calling, avoid the phone, and send out dozens of emails because it’s easy. Rule breakers don’t do easy—they’re on the phone every day.

The best reps value prospecting and know that—even when they’re closing deals—they need to be watching out for tomorrow. Mediocre reps make fewer calls, qualify fewer prospects, and close fewer deals.

Don’t be mediocre. 

Ruthlessly Disqualify; Pursue Those Who Will Buy

Never waste your time on a prospect who simply won't pull the trigger. There are lots of tire kickers out there who will intentionally or unintentionally waste your time.

Recognize early the deals that will never be done.

Most sales reps chase every lead because they’re told to ‘always be closing.’ The best reps break that rule by disqualifying early.

Be intentional in your discovery; ask all pertinent questions before spending precious time wooing a lead. 

You don’t have time to find out weeks down the road that your prospect wasn’t the decision maker or that there’s no budget for the deal.

You can even disqualify before you start prospecting.

When generating cold calling lists, zero in on a subset of your market that is most likely to buy—don’t squander energy parsing through every single business simply to tell your boss you called everyone. 

Jerome, a media rep in Texas, covered all of Austin. Instead of cold calling tens of thousands of businesses, he zeroed in on the ones most likely to be in the market for his services and who could afford them.

He weaned out businesses that weren’t strictly his target demographic and saved himself thousands of useless calls. 

Break the norm by cutting deadweight fast.

Play the Long Game 

Mediocre reps make useless calls and let the fear of annoying prospects sabotage their follow up game. 

Forget the outdated advice about not being ‘too persistent.’ Elite pros break that rule and keep showing up until they hear ‘yes’ or ‘no.’

They bend the rules of social niceties (i.e. don’t annoy your prospect) and keep calling, no matter how long it takes. Xant found that 50% of sales happen after the 5th follow-up,

Dennis from Chesterfield, Missouri, wants to know if sales coaching truly moves the performance needle, especially when shifting from transactional approaches to more consultative selling.

Below are the key insights from our conversation on why coaching matters, how it boosts sales and culture, and what leaders should do right now to make it happen.

Why Sales Coaching Is Essential

Sales is a skill position. Even the best reps lose their edge if they’re left on their own for too long.

Much like elite athletes, sales professionals need ongoing input to fine-tune their mechanics, recharge their motivation, and keep small errors from turning into big problems.

Coaching can be the difference between a rep who has plateaued and one who keeps climbing—because it provides immediate, personalized feedback when it counts most.

From Knowledge Acquisition to Knowledge Application

Training is vital for learning new strategies, product details, and selling techniques, but it doesn’t guarantee that anyone will actually use those ideas. That’s where coaching comes in.

A coach helps each individual absorb and adapt those lessons to their unique style, role, or territory. Research shows that simply sending people to training without one-on-one follow-up leads to a big dip in retention and performance. But when coaching supports training, skill application soars—along with results.

Leading, Managing, and Coaching: The Three Pillars of Leadership

Sales leadership has three core pillars.

Leading sets the emotional vision of where the team is headed. It's getting people emotionally connected to a future state.

Managing is driving the step by step processes that execute strategy.

Coaching is developing your people to execute at a high level. It is the force that keeps every member of the rowing in the right direction.

Think about it this way. 90% of strategy (leading) is execution (managing) AND 90% of execution is people (coaching). Everything depends on people which is why you can’t afford not to coach.

Sales Leadership and Coaching Priorities

Leaders who prioritized weekly one-on-ones, real-time one-to-one coaching, and rigorous sales pipeline reviews consistently deliver better results and productivity.

One of my top clients reconfigured its leadership approach with inside sales reps, focusing on call-by-call coaching in real time. While the broader industry shrank, this company grew by over 20%.

The common thread? Leaders were present. They weren’t waiting for problems to surface; they intervened early and often, guiding reps through each challenge.

Why Simply Showing Up Makes a Difference

Leaders sometimes fear that sitting with their reps will feel intrusive, yet just being there raises performance.

When a coach or manager listens in on a sales call or rides along on an outside sales appointment, reps immediately sharpen their focus. They’re more likely to use proven techniques and avoid shortcuts.

Even better is when the leader offers coaching in the moment—helping the rep pivot if the call starts going sideways. Catching issues before they snowball is how reps maintain a consistently high standard of performance.

The Power of Being Side by Side

One sales organization I work with discovered, after a big dip in sales productivity, that none of its sales managers were spending time on the floor. Rather than spending time on the sales floor coaching, the leaders were in their offices, behind closed doors grading calls.

As soon as the managers started actively coaching—right next to their people, live—the entire team’s win-rates rose sharply. True coaching works best in real time, because your rep can implement what they just learned to get better on the next call.

The Culture Shift from Transactional to Consultative

When a coach is on the floor or in the car, they can see how a rep handles difficult questions, responds to objections, or frames value to a hesitant buyer.

This is a very important Monday because this is the first Monday of the second quarter, and it’s time for a major gut check and assessment of where you are against your number coming out of Q1, and what you need to adjust and think about as we move into Q2.

Start with setting aside a dedicated, focused time block of one to two hours for reviewing your:

Q1 Results

Current state of your pipeline

2025 goals & personal business plan

Evaluate Your Q1 Performance Against Your Sales Goals

Begin with an honest evaluation of your Q1 sales performance. It’s likely that your performance falls into one of three scenarios: 

You Crushed It – You had a killer quarter, blew away your goals, and you are walking on cloud nine. 

You Hit Quota – You're on track and right where you are supposed to be against your number

You are in trouble – You missed your number, are behind quota, and are feeling the pressure.

Incredible Quarter. Crushing It!

If You Crushed It, and you’re on the top of the ranking report: Congratulations, this is exactly where you want to be at the end of Q1. Being ahead of your number now is an insurance policy against unforeseen setbacks in the future. 

It also can make life much easier if your sales plan and quota gets bigger in the back half of the year as many do. 

The most important thing you can do right now is conduct a deep dive analysis of your pipeline. It’s not unusual to work hard to close so many deals at the end of the quarter that you start off in a weak position at the beginning of the quarter. 

Get your calculator out and do the math on how much you need in your pipeline to crush your Q2 number. Then get to work immediately building the pipe you need to hit that goal. 

Do not wait to do this. With a great quarter behind you, the temptation will be there to take a breather and take your foot off of the accelerator. After all, you deserve it. But be very careful because if your pipeline needs work, the failure to take immediate action will come back to bite you. 

If you feel a bit burned out from working so hard to deliver such a great quarter, it might make sense to take a few days off to rest, recover, and recommit to your goals or raise the bar with stretch goals.

You’ve set the foundation for what could be a massive year and a trip to the President’s Club. Take advantage of what you accomplished in Q1 to get even better in Q2.

On Quota. On Track.

If you hit your quota in Q1 and ended up right where you should be: Nice job! Quota isn’t easy to achieve. You’ve executed and done exactly what your company asked you to do. You’ve kept your promise. 

Your biggest challenge now is that it's not going to get any easier as the year progresses. You'll need to keep executing and keep grinding. 

For you, this is a good time to step back and take a look at what is working well for you, where you can improve, and where you might have gotten off track. It’s a good time to reacquaint yourself with the basics and fundamentals that create success in both sales and your industry. 

Of course, after battling it out in Q1 you may need to refill your tank. This is the perfect time to double down on investing in yourself. With so much volatility in the market place at the moment, I highly recommend listening to my book Selling in a Crisis on Audible or Spotify or taking my courses on Selling During Uncertainty on Sales Gravy University. 

I’ve always found that investing in myself and learning gives me a boost of energy and motivation when I need it the most.  

Bad Quarter, In Trouble

If you had a bad Q1 and you are behind your number, then you are likely in trouble and are feeling the pressure. You might already have been put on a plan, which is not fun. The good news is that this is survivable, if you choose to survive.

I know this isn’t where you want to be. No one tanks their sales number on purpose. But where you are now is almost always a result of small s...

Great advice is everywhere, but most of it is fluff. In sales, you don’t need clichés—you need real strategies that help you win more deals.

We’ve pulled together five of the biggest game-changing sales tips from the Sales Gravy Podcast so far this year. 

These are proven tactics from top sales pros who know what it takes to close deals, stay sharp, and dominate the competition.

If you want to crush your numbers, start here. 

https://youtu.be/gmf7YzzlPkQ?feature=shared

The Grind Gets You Gold

You won’t become a sales expert overnight. 

But you can practice your way to excellence and then—one day—reach elite levels of selling.

As sales guru Tony Morris said, “You get out what you put in. … You don’t have to be the greatest; you’ve got to be the hardest [worker].”

In other words, be ready to roll up your sleeves and get in the trenches.

Everyone sees the skills of great athletes, but not everyone considers all the consistent work it took to hit that home run or make that perfect golf swing. Sales success is no different—it’s the result of countless daily reps, not just the big wins.

Top performers make it all look fluid—like a dance that should be easy to learn. But it’s not. Developing sales acumen takes time and massive effort, plus dedication to the grind.

You have to dedicate time every day to getting better—no matter what. Practice is an integral part of the grind. Drill your frameworks. Roleplay with mentors. Ask for feedback.

You have to pick up the phone and make calls no one else will—that’s how you win.

Don’t give up before you see results. 

You Must Learn to Sell

Once you’ve learned the basics, the grind perfects them. But you better start with some solid foundational skills.

Sales strategist Dawnna St. Louis puts it this way: “The first thing you need to do is learn to sell.”

Because trying to sell without knowing how to sell is an uphill climb that most never finish.

Learn to sell, or risk losing everything. It’s an ultimatum that no sales rep can afford to ignore.

Even the best subject matter experts fail without sales skills. 

Take courses and identify a mentor—a seasoned veteran who can provide feedback on your calls and negotiation techniques. Find a personal sales coach to teach you the ropes. 

Perfect Your Digital Profile

Stick to the simple; nix the jargon. As Breaking B2B Founder Sam Dunning says, “Does it pass the Caveman Grunt test?” 

Given a few seconds, could a caveman successfully grunt what you do based on your website—or your social media presence—alone?

If not, you’re in trouble. No one is going to buy from you if they don’t understand what you do or your expertise. 

A website is the online lobby of a business—the introduction to your service or product for potential digital customers. 

But take Dunning’s advice one step further and apply it to your Linkedin profile and social media accounts that are your lobby to your potential customers.

Lean into the basics: Who are you? What do you do? Why should a customer pick you?

The quality of your messaging can encourage prospects to reach out to you or establish you as a trustworthy source of business.

Create content that positions you as a thought leader and advisor. 

Otherwise? Your social presence is useless.

Wasted Time is the Enemy

Time is the one commodity that you can’t replenish. Once it’s gone, it’s gone.

That’s why you must dedicate time to filling your pipeline every week. Protect your Golden Hours at all costs and then use that time wisely to make as many calls as you can.

Whether you’re in the same building or your team includes remote workers, pick a mutual time and start dialing numbers.

As best-selling author and sales expert Jeb Blount put it in a recent Ask Jeb, “Pick a period of time and say ‘We’re going to run call blocks.’ … Be ready with your list and we’re going to chop wood.” 

Eat the frog—carve out specific time to focus on your hardes...

Wes from Flower Mound, Texas, has a familiar challenge: how to attract more qualified B2B leads and convert them before they slip away. He’s already tried a variety of channels, including inside sales, social media, and email, but is struggling to ramp up both volume and quality.

Below are the key insights from our conversation, along with practical strategies to multiply your lead count and build a system that secures face-to-face meetings with the right buyers.

Why a Multi-Channel Strategy Matters

There’s rarely a single magic trick that opens the floodgates of perfect leads. In B2B lead gen often requires multiple touch points before prospects even see why they need to talk to you. A blend of outbound prospecting, inbound content marketing, and nurturing activities generally works best. The sum of these efforts can accelerate your pipeline more effectively than leaning on one channel alone.

Lead with Pain-Focused Messaging

If you expect busy decision-makers to respond, talk about their pain—not your credentials. It’s easier to draw someone in by asking a question they can’t ignore: “Is high turnover costing you millions in lost productivity?” or “Has rapid growth left your culture in shambles?” The goal is to make them nod in agreement before they realize they’re reading a marketing pitch. That’s when they self-select into your funnel and become receptive to a follow-up call.

Close the Speed-to-Lead Gap

Wes wanted advice on better leads, but high-quality leads can still go cold if your response lags. Once someone opts in or fills out a form, you have a limited window to capitalize on that interest. Even a 30-minute delay can drop contact rates dramatically.

Set strict targets for response time and measure them.

Make phone calls the first touch whenever possible, not a generic email.

Remind them that prospects seeking help have a pressing trigger event—act fast, or they’ll move on.

Enhance Leads With Thought Leadership Touches

Because B2B solutions aren’t often top-of-mind until there’s an obvious buying window, thought leadership and content marketing are critical. Position your business as a problem-solver. Short webinars, white papers, or case studies can showcase real transformations you’ve facilitated.

Offer timely webinars on pain points you see trending in your market.

Gate them with a simple registration form to capture new leads.

Follow up quickly, ideally within hours, to schedule a deeper conversation.

Stay Narrow on Your Ideal Customer Profile

Wes asked whether to target a handful of organizations deeply or go wide. In B2B, sales randomness is the enemy of effectiveness. Identify the types of companies—size, leadership style, growth trajectory—that consistently need your help. Zero in on those decision-makers who likely hold budget authority, whether that’s a CEO, COO, or line-of-business leader. Aim higher first and multi-thread down later, if needed.

Ace the Last Mile

It’s one thing to get leads in the door and another to turn them into appointments. That “last mile” is where your marketing spend either pays off or gets wasted. By the time leads get to you, they’re often aware of a problem. Your job is to connect that problem to a tangible path forward:

Coach reps to identify the pain, clarify it, and propose a next step.

Track and revisit call recordings or email exchanges to spot recurring objections.

If you see a pattern—like pricing concerns—equip your team with a fast, concise way to handle it without sinking the opportunity.

Keep Tweaking and Testing

Even the most robust strategy will fade if you aren’t iterating. Launch new ad campaigns in short sprints, measure cost per lead, and pivot quickly if the numbers don’t add up. Tweak email subject lines and social copy. Identify high-potential communities (like certain LinkedIn groups or niche events) where your target ICP congregates. Expect to experiment regularly to keep your funnel act...

George Foreman gave us a masterclass in resilience, on never giving up. His pivots and comebacks from defeat were legendary. He was a force of nature and one of the greatest boxers, salesmen and personalities the world has ever known. His inspirational story matters to us because one of the most critical mental disciplines for sales professionals is resilience. 

Foreman’s "In the Mud" Moment

The George Foreman most of us remember, the man with the big charismatic smile selling grills on TV, was a far cry from the young man growing up in poverty in Houston’s Fifth Ward, where lunch was often a mayonnaise sandwich. 

As a teenager, George was an angry, mean bully who stole from kids at school and was shoplifting and mugging his way through his neighborhood. He was living on the edge, one arrest away from landing in a jail cell and potentially a life behind bars.

One night, he was lying flat on his face in stinking mud, hiding from the police, when it hit him like a left hook that he was going nowhere like this. It was a moment of truth that changed the trajectory of his life.

Lying there covered in filth, he made a promise to himself to change his path. He realized that if he wanted to avoid going nowhere, he had to make a massive mindset shift. 

He enrolled in the Job Corps—a federal program that helps disadvantaged youth pick up real life skills—and soon after discovered boxing. And from that moment on, he replaced petty crime with gloves, replaced street fights with disciplined training, replaced despair with a sense of purpose. 

This type of mindset shift is exactly what resilience is about. Sometimes you’ve got to face the fact that your old excuses, old habits, or old environment aren’t working for you anymore. And when you decide to do something different—really decide—you set the stage for everything else that follows.

That stinking mud moment is where you get real about your situation. It’s where you decide that you’ve had enough and realize that the change you are looking for can only be found inside yourself because that’s where resilience comes from. 

Developing Resilience in the Face of Devastating Defeat

Once George got serious about boxing, he rocketed to stardom. He won gold in the 1968 Olympics, then tore through the heavyweight division. 

In one of his most famous fights, he defeated Joe Frazier in just two rounds, creating the iconic moment when Howard Cosell screams, “Down goes Frazier, down goes Frazier, down goes Frazier!” Foreman emerged from that fight as a heavyweight wrecking ball, the unstoppable champion of the world.

Then, he ran into a wall called Muhammad Ali. Millions of people tuned in to watch Foreman and Ali battle it out in what was hyped as the “Rumble in the Jungle.” 

Going into the fight, Foreman was the overwhelming favorite. But it was his overconfidence that lulled him into Ali’s famous rope-a-dope strategy. This led to a crushing and embarrassing defeat.

Ali knocked Foreman out in the eighth round, shocking the world and pulling off the upset of the century. Foreman was humiliated on the global stage. In that moment, he went from being the hardest hitting, baddest man on the planet to an also-ran. 

Sales and life can be the same way. You might have soared for months, hitting every goal. Then the bottom falls out. The real test isn’t whether you can ride success, but whether you can respond to defeat with resilience. The real question is, will you pick yourself up and make a comeback or fold up like a cheap lawn chair and quit. Will your failure become a tattoo or temporary bruise? 

Retreat and Reinvention — The Next Pivot

After that loss to Ali, Foreman was devastated. But he continued fighting until at the age of 28, he had a near death experience in Puerto Rico following a loss to Jimmy Young. It was one more lapse into overconfidence in which Foreman failed to prepare for the fight and was taken down by yet another underdog.

Wherever you are in your sales journey, you need a mentor—now. 

If you’re serious about becoming a top performer or want to stay at the top of your game, you need more than just grit and determination. You need a guide. A mentor who’s been through the fire and who can help you avoid costly mistakes. 

Sales expert Tony Morris stands behind the power of mentorship and the impact it can have on confidence in The Sales Gravy Podcast. Sales is about 80% confidence—you can’t afford to miss out.

The truth is, the best salespeople aren’t born—they’re built. And behind almost every top closer is a mentor who showed them the ropes.

https://youtu.be/QqXHY7ONs_k

Mentorship Means a Better You. Period.

Let’s imagine you’re new to sales. Or you’ve got some time under your belt. Or maybe you’re a seasoned vet.

What do you all have in common? You all need a mentor.

Most salespeople fail not because they lack talent, but because they try to figure everything out on their own. They treat sales like a solo sport when it’s really a team effort.

When It’s All Going Wrong, You Need Help

Take the case of Paul—fresh out of college and hungry to make a name for himself in sales. He had the energy and the drive, but he was missing something critical: guidance. 

Paul made call after call, sent countless emails, and chased leads relentlessly. But his close rate was abysmal. 

He’d get shut down early, lose deals at the negotiation table, and get ghosted by prospects who had initially shown interest.

But sales isn’t just about following a script—it’s about reading the room. 

Timing, tone, objection handling, and reading the prospect’s emotional state. That’s where a mentor comes in.

Advice from a Veteran is Key

After months of frustration, Paul finally got paired with Mark. Mark was a legend—consistently at the top of the leaderboard, always winning deals that seemed impossible. 

Mark had also been in the trenches. He’d faced every objection and lost more deals than Paul had even pitched.

Mark didn’t give Paul a playbook—he gave him a framework. He taught Paul how to listen instead of just hearing. He showed him how to control the flow of a conversation and ask better questions. 

Mark didn’t just give Paul advice. He let him shadow his calls, debrief after tough conversations, and sharpen his approach through roleplay.

Within three months, Paul’s close rate skyrocketed. Why? Because Mark showed him what works. Paul didn’t have to figure it out through trial and error—he had a shortcut.

Ask for Feedback

Positive or negative, feedback makes you a better closer. It cuts down your learning curve and sharpens your edge.

There’s constructive criticism: how to fix your call framework, how your because statement falls flat, how your questions didn’t draw out the prospect’s pain. How your buyer wasn’t in the room

Then there’s positive feedback—every salesperson’s favorite. What you’re doing right that you can lean into, continue to hone, and repeat. 

Three Edges a Mentor Gives You

Great sales mentors aren’t a dime a dozen. But the guidance they provide is invaluable. Here’s what a mentor gives you:

Pattern Recognition: The best mentors will point out where you’re consistently falling short—so you can fix it and move on.

Accountability: Mentors keep you on track because they’ll check your progress—and keep you focused on specific goals. When you slip into bad habits, they’ll call you out.

Emotional Control: Rejection stinks and it’s hard to get over—especially when you’re new to sales. A mentor helps you separate rejection from self-worth so you can bounce back faster.

Master The Game

Here’s the reality: You can figure sales out on your own. You can take your lumps, learn from failures, and eventually get better. 

Or you can bypass the struggle by finding a mentor who’s already walked that path.

Having a mentor isn’t just about getting better at sales—it’s about becoming the kind of per...

Gaius, who runs an insurance brokerage in Ohio wants to know how to get his new sales agents cold calling and building pipeline earlier in their training cycle, without making them feel overwhelmed and sabotaging their confidence.

If you’ve ever hired a sales class or tried to ramp up new hires in an industry with complex products or strict guidelines, you’ll relate to Gaius’s dilemma. Below, you’ll find the key takeaways from our conversation on accelerating new rep success, establishing realistic expectations, and blending company marketing with individual agent prospecting efforts.

The Challenge: New Hires, Big Learning Curves

Gaius plans to hire new property-casualty agents in classes of four, each going through about 3–4 months of training. During that time, they have to learn multiple carriers, underwriting guidelines, and compliance rules so they don’t accidentally write poor-fit policies or lose deals over technicalities.

It’s crucial they build confidence before being “thrown to the wolves.”

But here’s the catch: If new hires only focus on product and system knowledge for months, their pipeline remains empty. By the time they’re “ready” to sell, they’ll be way behind on prospecting —and might even lose that DAy One enthusiasm for building relationships.

The question is, how soon can they start generating leads and setting up sales conversations?

Why Pipeline Activities Can’t Wait

As I shared with Gaius, I’ve seen many companies assume new reps aren’t “ready” to prospect until they’ve absorbed the entire knowledge library. Yet waiting too long to do real sales activities can backfire.

Early Wins Boost Confidence

If new hires can set even a few appointments or pass warm leads to experienced agents, it gives them a sense of accomplishment. That momentum helps them stick with the grind of more complex training.

Practical Learning Beats Textbook Learning

In industries with loads of carriers and underwriting rules, real-life sales scenarios actually teach new reps faster than purely theoretical training. Once they’ve got a potential client on the hook, the rep has motivation to find the answers.

Improved Onboarding Speed

Companies that mix early pipeline-building with supported team selling often see new hires reach quota faster—sometimes shaving weeks or months off the usual ramp-up. And yes, there’s a risk of missteps. But that’s where a collaborative culture (“sell as a team”) ensures mistakes become teachable moments, not deal-killers.

The Team-Selling Approach

When new agents don’t have full carrier knowledge, they’ll naturally hit roadblocks. How do you keep them from burning deals (and morale)?

Encourage “Hand-Raises”

If a new rep snags an interested customer, let them wave the flag: “Hey, I have a lead who needs home and auto coverage. Here’s what they’re telling me. What do I do?” Then a veteran agent or manager steps in to guide the quote or finalize the sale, with the rookie learning through an actual client scenario.

Shared Commissions

Make sure new reps see a direct benefit. If they hand off a deal, they might get a partial commission or spiff for their contribution. Over time, they’ll rely less on help—but they’re still building pipeline from Day One.

Hands-On Coaching

Each real conversation is a goldmine for coaching. The rep sees how an experienced teammate answers tricky questions, navigates underwriting guidelines, and pivots between carriers. It’s in-the-field training, not just theoretical.

Structuring Training + Prospecting

Gaius is worried that his new agents need a full 3–4 months before picking up the phone. The short answer is no. They can start small while still in training. Here’s how:

A Few Leads a Day

Instead of waiting for them to finish product modules, drip leads early. Let them call 5 or 10 leads each morning, focusing on booking appointments (rather than doing in-depth quoting). This keeps them from drowning in complexity,

One of the most vivid memories from my childhood was the day I was bucked off of my pony. The pony’s name was Macaroni and I was six. We were in an arena where my mother was giving me my very first riding lessons. 

Macaroni was stung by a bee, and she reacted by bucking. I couldn’t hang on and I landed hard on my back. It knocked the breath out of me. I gasped for air. Then as I finally caught my breath, I started bawling at the shock of being involuntarily dismounted. 

My mom caught the pony, led her back over to me, and gently told me to dust myself off and get back on. But by this time I was sobbing the way kids do when they’ve cried so hard that they can’t stop. 

Failure is Just a Bruise

I shook my head and refused to get back on the pony. My mother tried her best to calm me down and reason with me but I still refused to get back on. 

Then she took a different tact and got tough. Her stern, direct tone of voice made it clear that she was not asking me to get back on the pony—she was telling me. That's what I remember the most because my mom had never talked to me like that before and has rarely ever used that tone and directness since. 

“Get up, and get back on that pony now!” she admonished. 

She was unmovable. Like Teflon. My tears and pleading made no difference. I knew I had no choice so I stood up, shaking, still trying to catch my breath and she helped me get back on the pony. 

Right there in the riding ring, at six years old, I experienced one of the most pivotal lessons of my life. My mother taught me that failure is just a bruise, not a tattoo. 

She wasn’t being cruel; she was being protective—protective of my future self, the one who might otherwise have carried an irrational fear of horses, or an ingrained habit of backing down at the first taste of adversity into the rest of my life.

She knew that if she had let me off the hook and let me walk away from that pony that there was a good chance that I’d never get back on again. That the fear I felt when I landed on my back in the sand would grow and gain a life of its own. That I would vow to never let the pain and embarrassment of falling off happen to me again and with that, my brush with failure would become permanent. 

Failure Can't Really Bite You

The truth is, failure is usually a short-lived event. Yes, it’s jarring, unexpected, and can momentarily knock the breath out of you. But it doesn’t have to be the defining chapter of your story. 

That’s what my mother understood so well in that riding ring. She insisted that I face my fear, effectively telling me, “Hey, the worst part’s over. Now that you’ve experienced fear and failure, get back on and prove to yourself you can handle it.” 

Because once you push through that initial sting, you discover that the fear can’t really bite you unless you give it teeth in your own mind. 

When Failure Becomes Permanent

For far too many people, though, the pain of failure does become permanent. Instead of allowing themselves a moment to dust off and try again, they walk away in defeat—often without fully grasping the long-term impact of that decision. 

Rather than letting the bruise fade, they opt to memorialize failure in their minds, assigning it more meaning than it deserves. They replay the embarrassment and pain over and over, until it becomes an unspoken vow: “Never again.” 

And in that single choice, a brief setback can morph into a defining moment in which they forfeit the chance to learn, grow and eventually experience the sweetness of victory.

Think about how this scenario plays out in everyday life. Maybe you dream of learning a new skill—painting, playing guitar, writing a book, starting a podcast—but in your first attempt, you falter or feel foolish. Rather than chalking it up to “beginner’s missteps,” you decide: “I’m terrible at this; I’ll never try again.”

And that small bruise becomes a tattoo right there, on the spot. You miss out on the personal growth,