Send us a Message

In this episode, Sue welcomes Courtney Kloehn, a Capstone transformational coach, who shares her experience in her organization, where they tackled the project of defining and aligning their standards of behavior with their core values. The conversation highlights the importance of consistency in reinforcing behavior standards and the challenges and opportunities in changing and merging organizations. 

Episode Insights and Takeaways

Standards of behavior are essential in healthcare organizations to define and align behavioral expectations with core values.

• Leaders need to take ownership of the standards and keep them alive through various tactics such as communication boards, training events, and department meetings.
• Leadership practices, such as giving and receiving feedback, play a crucial role in elevating behaviors and holding employees accountable.
• Persistent behavior issues should be addressed through one-on-one conversations to ensure accountability and maintain the standards. Leaders have a responsibility to address toxic behavior in the workplace and intervene effectively.
• Behavior standards may need to be updated to align with strategic priorities.
• Onboarding processes should include orientation on behavior standards to set new employees up for success.

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events