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In this episode, Sue welcomes Courtney Kloehn, a Capstone transformational coach, who shares her experience in her organization, where they tackled the project of defining and aligning their standards of behavior with their core values. The conversation highlights the importance of consistency in reinforcing behavior standards and the challenges and opportunities in changing and merging organizations. 

Episode Insights and Takeaways

Standards of behavior are essential in healthcare organizations to define and align behavioral expectations with core values.

• Leaders need to take ownership of the standards and keep them alive through various tactics such as communication boards, training events, and department meetings.
• Leadership practices, such as giving and receiving feedback, play a crucial role in elevating behaviors and holding employees accountable.
• Persistent behavior issues should be addressed through one-on-one conversations to ensure accountability and maintain the standards. Leaders have a responsibility to address toxic behavior in the workplace and intervene effectively.
• Behavior standards may need to be updated to align with strategic priorities.
• Onboarding processes should include orientation on behavior standards to set new employees up for success.

We’re stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We’d love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

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You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.