This podcast is based on an article wrote by Better Seen Online on LinkedIn and explores the future of online reputation management and provides listeners with actionable insights to stay ahead of the curve.

What you'll learn:

- The power of AI in managing online reviews: Discover how AI-powered tools can help you craft professional responses to reviews quickly and efficiently. Learn how sentiment analysis can automatically gauge customer feelings from reviews, identify trends, and allow you to address issues before they escalate.

- The rise of video testimonials: Explore why video testimonials are becoming increasingly important and how they can build trust and attract new customers. The podcast will offer practical tips on encouraging satisfied customers to record video reviews.

- Streamlining review management across multiple platforms: Learn about centralised review management systems that simplify the process of responding to reviews from various platforms like Google, Facebook, and TripAdvisor. This saves time and effort by consolidating all your review management in one place.

- Proactive reputation building: The podcast emphasises the importance of actively shaping your online reputation. Learn about strategies like automating review requests and incentivising customers to leave feedback. Discover how a consistent flow of positive reviews can strengthen your online presence.

Who should listen:

- Business owners

- Marketing professionals

- Anyone interested in building and maintaining a strong online reputation

Stay ahead of the competition and future-proof your business by tuning in to this insightful podcast!

In this episode, we dive into Google's Fake Review Crackdown and what it means for small businesses. We explore how businesses relying on fake reviews are being penalised, and why this shift is a huge win for those focused on genuine customer feedback. Tune in to discover actionable strategies for collecting authentic reviews, building trust, and boosting your online reputation, with insights into how Better Seen Online (BSO) can help you stay ahead of the competition.

Better Seen Online (BSO) is an online reputation management platform that helps local businesses collect authentic reviews, manage their online presence, and improve customer trust. With tools like automated review requests via SMS, email, and WhatsApp, BSO makes it easy to gather and showcase positive feedback, defend against negative reviews, and enhance online visibility. BSO ensures businesses comply with platforms like Google, protecting them from penalties for fake reviews.