Better Debt

Most banks are required to have a program in place to comply with APRA's updated CPS230 standards from July 2025. But what does this mean for collections departments? In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies.

Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Experian & Latitude) to unpack:

• The key themes of CPS230 and why it's relevant to collections
• The customer experience and business benefits of scalability in operational resilience
• How collections departments and external agencies can leverage technology to get ready for the new standards
• Key market trends today, and their alignment with CPS230


Watch the live recording of the episode here. 

#CPS230 #APRA #FinancialServices

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

Where do you start with implementing AI in Financial Services? Get the download from industry experts Josh Foreman (CEO & Founder, InDebted), Mike Zhou (Chief Data Officer, InDebted), Jo Mikleus (AI Strategic Advisor & Non-Executive Director) and Duhita Khadepau (Senior Manager - Enterprise Data, Cuscal Limited) on:

• The differences, distinctions and applications of machine learning, data science and AI 
• Aligning ML and AI strategy to your business goals
• Innovating and de-risking within highly regulated environments
• Wins and setbacks from implementing AI and machine learning - what has our panel learnt along the way?

Watch the live recording of the episode here. 

#AI #MachineLearning #AICollections

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

Learn how scaling experts Klarna built their collections function from the ground-up to take their collections across continents. Live in 45 countries for over 150 million active customers, hear from Jan Hansson, their VP Collections to uncover:

• Lessons from building a collections function from the ground-up
• How to scale collections across continents with different regulators, consumer preferences and multiple providers
• Consumer differences across regions and how to apply these insights into your multi-market operations
• How growing fintechs can sift through financial services providers to find a partner that meets your needs now, and in the future

Watch the live recording of the episode here. 

#Klarna #Fintech #DebtCollection

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons, this episode explores:

• TransUnion’s trusted macroeconomic data, diving into key trends shaping the current climate
• What's happening in the unsecured credit market across product types, balances and delinquencies
• What this all means for the customer experience creditors and collectors need to provide, when savings are low and households are stretched
• and the question on everyone's minds - is a recession still coming, and if so, what market signals should you be keeping an eye on?

Watch the live recording here.

#USEconomy #USCollections #DebtCollection

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

Discover the possibilities of AI and collections with Resurgent's Kristyn Leffler (VP, Digital Strategy & Operations), Josh Foreman (CEO & Founder, InDebted) and Tim Collins (General Counsel, InDebted). 

Unpack: 

• The possibilities of AI in collections, from training to customer experience and even AI agents;
• How your business can adapt to these new technologies, and;
• We’ll explore the ethical and regulatory considerations of AI within the collections industry. 

Now, it’s more important than ever to understand how AI will transform collections as we know it.

Watch the live recording of the episode here.

#indebtedAI #betterdebt #indebted #debtcollection #ai

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.