Better Faster Further

Reach out to us at ⁠[email protected]⁠ or visit our website ⁠⁠⁠www.betterfasterfurther.com⁠⁠⁠ for more information.
In this energizing episode of Better Faster Further, Regan and Adam sit down with Brian Lomeli, SVP of Customer Service & Support at ServiceNow, to explore what it really takes to build a world-class support organization—one rooted in vision, leadership, and hospitality.
With over 14 years at ServiceNow and a background that blends computer science with sociology (and a serious passion for golf), Brian offers a refreshingly human perspective on support at scale. From navigating crisis and reorgs to reimagining support in the age of AI, Brian opens up about the internal transformation he's led across a 2,200-person global team.
AI emerges as a central theme throughout the conversation, as Brian shares how adopting an “AI-first” mindset is reshaping enterprise support and driving innovation at ServiceNow.
Together, they unpack how investing in employee experience leads to stronger customer outcomes, why “hospitality” became the core of Brian’s leadership vision, and how empathy, clarity, and structure help build durable teams and lasting impact.
This isn’t just a podcast about operations—it’s a deep look into how leadership evolves under pressure, and how emerging technologies like AI are influencing culture, strategy, and scale.
If you're thinking about the future of support, scaling leadership, or navigating change in high-growth environments—this one’s for you.
Connect with Brian Lomeli:⁠https://www.linkedin.com/in/brian-lomeli-b7017/

Reach out to us at ⁠[email protected]⁠ or visit our website ⁠⁠www.betterfasterfurther.com⁠⁠ for more information.

In this insightful and energizing episode of Better Faster Further, Regan sits down with Leah Sutton, Chief Portfolio Talent Officer at Balderton Capital, to unpack what it really means to scale leadership at the pace of hypergrowth.

With a career that spans continents—from the Peace Corps in Mali to scaling Elastic from 250 to over 3,000 employees—Leah brings a rare blend of global insight, deep empathy, and strategic rigor to the table. Now at Balderton, one of Europe’s leading VC firms, she’s focused on one mission: helping founders thrive, not just survive.

Leah shares her journey from operator to advisor, and the lessons learned along the way—from managing HR during IPOs and layoffs, to launching one of the most holistic founder development platforms in venture capital. Alongside BFF coach Nathalie Assen, they explore what it takes to support CEOs in high-velocity environments—and how investing in people, not just products, creates lasting impact.

This episode is more than a conversation about startups. It’s a look into the mindset, resilience, and systems that drive high-performing leaders—and the relationships that make it all possible.

Connect with Leah Sutton

https://www.linkedin.com/in/leahsutton/Connect with Nathalie Assen

https://www.linkedin.com/in/nathalie-assen/

Reach out to us at ⁠[email protected]⁠ or visit our website ⁠⁠www.betterfasterfurther.com⁠⁠ for more information.

In this deeply moving and inspiring episode of Better Faster Further, Adam reconnects with longtime friend and Cisco executive Aaron Prevo, a leader who faced the unimaginable—and emerged stronger, wiser, and more human than ever.

While caring for his wife during her final months battling terminal cancer, Aaron was also tasked with leading one of Cisco’s most high-stakes projects. What followed was a masterclass in ruthless prioritization, radical simplification, and people-first leadership.

Aaron shares how he navigated personal tragedy and professional pressure simultaneously—empowering his team, aligning values with mission, and creating a culture rooted in trust, service, and belief. Through raw honesty and hard-won insight, he shows us how clarity, courage, and compassion can drive results and fulfillment.

This episode is not just about leadership—it's about life, legacy, and leading with heart when it matters most.

Where to find Aaron Prevo:

https://www.linkedin.com/in/aaron-prevo-83ab701/

Reach out to us at ⁠[email protected]⁠ or visit our website ⁠⁠www.betterfasterfurther.com⁠⁠ for more information.

In this episode of Better Faster Further, Adam is joined by Dr. Nicky Keay, a renowned medical doctor and hormone specialist, and Jacy Rock, the powerhouse behind Athlete Blood Test operations and corporate performance optimization.

Together, they explore the vital connection between hormones, health, and high achievement—especially in high performers, aging athletes, and busy executives. From the science of hormones and how they impact everything from sleep to stress, to the dangers of staying stuck on the “achievement treadmill,” this episode is a wake-up call for anyone feeling out of balance.

Learn why treating your hormones “nicely” isn’t just good advice—it’s the secret to unlocking your next level. Discover how small, consistent lifestyle changes around movement, nutrition, and sleep can radically enhance energy, creativity, and long-term performance.

Whether you're looking to sustain excellence in your career or optimize your health as you age, this conversation is full of wisdom, science, and inspiration.

Tune in to take the first step toward living and performing better—without burning out.

In this episode of Better Faster Further, Regan and Adam engage in a deep conversation with Jessica Nake, the inspiring Chief of Staff for Customer Service and Support and Senior Director of Strategic Operations. Jessica recounts her remarkable journey of overcoming personal challenges, redefining her values, and reinventing herself through career transitions from politics and education into the fast-paced world of tech. Discover how embracing discomfort and recalibrating personal priorities has fueled her evolution as a leader—one who empowers teams with trust, resilience, and purpose. Tune in for actionable insights that help transform adversity into a launchpad for professional growth.

Reach out to us at ⁠[email protected]⁠ or visit our website ⁠www.betterfasterfurther.com⁠ for more information.

In this episode of Better Faster Further, Regan and Adam are joined by Mark Mears, an accomplished author, speaker, and thought leader in purposeful growth and leadership. With decades of experience as a senior executive in renowned companies like NBC Universal, Cheesecake Factory, and Pizza Hut, Mark shares his insights on transforming leaders into legacy builders.

From the concept of “paying it backward” to the revolutionary power of purpose-driven leadership, Mark dives deep into creating lasting impact. Learn how to bring love into the workplace (Listen, Observe, Value, Empower), foster team empowerment, and shift from a "me-go" to a "we-grow" mindset.

This episode is packed with inspiration and actionable strategies for anyone looking to elevate their leadership and make a meaningful difference. Tune in and start leading with purpose today!

0:00 Welcome and Introductions

1:06 Thanksgiving Reflections and Adventures

2:30 A Pool Repair Story

4:32 Meet the Guest: Mark Mears

11:00 The Purposeful Growth Revolution

12:52 The Power of Paying It Backward

36:12 Love as a Leadership Model

53:10 Leadership Lessons and Mentorship

1:13:00 Facing Challenges and Finding Purpose

1:18:54 Closing Thoughts and What's Next

Reach out to us at ⁠[email protected]⁠ or visit our website ⁠⁠www.betterfasterfurther.com⁠⁠ for more information.

In this episode of Better Faster Further, Regan and Adam are joined by Brian Petit, a former Green Beret and retired Colonel with over two decades of experience in the U.S. Special Forces. Brian brings a wealth of knowledge on leadership, team dynamics, and resilience under extreme conditions. He shares stories from his military career, highlighting how he and his teams faced high-stakes missions with autonomy and adaptability.

Brian dives into the complexities of leading diverse teams within the Special Operations community, where members from various military branches come together to solve challenging problems. He emphasizes the power of empowerment, allowing teams the freedom to innovate and make decisions on the ground. Brian also sheds light on the importance of trust-building, sharing his methods for creating a culture of open communication and mutual respect within high-performance teams.

This conversation offers executives and leaders valuable lessons on leading through uncertainty, building trust, and creating teams capable of independent, high-stakes decision-making. Brian's insights on foundational skills and resilience provide a unique perspective that can be applied to both military and corporate environments.

If you enjoyed this conversation, please rate, review, and share the podcast. Your support helps us grow and continue delivering valuable content.

Reach out to us at [email protected] or visit our website ⁠www.betterfasterfurther.com⁠ for more information.

Brian S. Petit is the CEO of Garfield Syndicate, LLC. He teaches and consults on leadership, strategy, planning, resistance, and special operations. He retired in 2017 as a US Army Special

Forces Colonel, serving 25 years in infantry, airborne, and special operations units. From 1997 to 2017, he commanded special operations units in the Balkans, Iraq, Afghanistan, Southeast Asia, The Philippines, Europe, and Africa. In sum, he served over five years in combat or conflict zones.

His current work involves teaching and consulting on resistance operations as part of a nation’s total defense scheme. This work has taken him to twelve countries in East Europe, the Black Sea region, and Asia. Stateside, he teaches the National Resistance Course for the Joint Special Operations University (JSOU) and lectures at various military and higher education institutions.

He has published in War on the Rocks, Special Warfare, Military Review, Irregular Warfare Initiative (IWI), Small Wars Journal, and Journal on Baltic Security. The Petits live in Colorado.

In this episode of Better Faster Further, Regan and Adam are joined by Dr. Carla Fowler, an elite executive coach with a background in medicine and performance science. Carla shares her unique approach to leadership, using science-backed strategies to help executives thrive under pressure. She explores how embracing discomfort and stress can actually fuel personal growth and drive success in leadership.

Carla dives into the importance of intentional focus, breaking down big challenges, and creating space for deep thinking amidst the demands of running a business. She also explains why leaders don't need to avoid stress but rather harness it to improve their performance and decision-making.

This conversation provides CEOs and senior leaders with actionable insights on managing stress, playing the long game in leadership, and making better decisions by slowing down and focusing on what truly matters.

If you enjoyed this conversation, please rate, review, and share the podcast. Your support helps us grow and continue delivering valuable content.

Reach out to us at [email protected] or visit our website ⁠www.betterfasterfurther.com⁠ for more information.

In this episode of Better Faster Further, Regan and Adam welcome Joel Neeb, who explores what it takes to lead with purpose and transform through challenges. Joel dives into the mindset shifts that helped him turn adversity into opportunity, and how his approach to leadership transformed as a result.

This conversation provides CEOs and senior leaders with actionable strategies to drive innovation, foster a growth-oriented culture, and align their organizations for sustained success.

If you enjoyed this conversation, please rate, review, and share the podcast. Your support helps us grow and continue delivering valuable content. 

Reach out to us at [email protected] or visit our website www.betterfasterfurther.com for more information.

We decided to have an impromptu conversation because of life events that we've been working through in real time. Regan debriefs a serious mountain bike accident and unpacks what he learned about himself as he literally puts himself back together.

Adam is preparing for his hip replacement surgery and talks about how he's preparing mentally and physically.

Neither Regan or Adam sits still very often so how are they dealing with stillness when movement is so important to both of them.

To listen to Graham Weaver give a talk about "How to Live an Asymmetric Life" please click here.

Please let us know how you like the conversation. Reach out directly to either one of us by emailing [email protected] or visiting our Better Faster Further website.