Join host Brenda McLeod in conversation with Kuldeep Singh, Helen Cyrus, and Alice Forsythe about NHS England’s multi-strand Culture of Care Programme.

Featured in this episode:

Kuldeep Singh | Helen Cyrus | Alice Forsythe | Brenda McLeod 

Join host Brenda McLeod in conversation with Jamie Boyer, German Meza, and Karen Gifford about implementing a management system at Three Rivers, a rural hospital in Washington state.

Featured in this episode:

Jamie Boyer | German Meza | Karen Gifford | Brenda McLeod 

In our first-ever video episode, host Chris Backous chats with Liz Fitzhugh and Danielle Checketts about how reusable surgical hats are saving the environment and building relationships in the operating theatre and beyond.

Featured in this episode:

Danielle Checketts | Liz Fitzhugh | Chris Backous

Host Chris Backous in conversation with Dr. Angelique Ramirez (Foundation Health Partners), Robbi Bishop (Virginia Mason Institute), and Ian Petersen (Stat) about the magic of combining technology and a management system to optimize patient care.

Featured in this episode:

Dr. Angelique Ramirez | Robbi Bishop | Ian Petersen | Chris Backous

Host Brenda McLeod is joined by VMI Executive Director Wendy Korthuis-Smith and three guests to talk about engaging boards in process improvement.

Featured in this episode:

• Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/]

• Brenda McLeod [https://www.linkedin.com/in/brendasmcleod/]

• Anita Day [https://www.linkedin.com/in/anita-day-2182134/] 

• Professor Andy Hardy [https://www.linkedin.com/in/profandyhardy/?originalSubdomain=uk] 

• Adam Sewell-Jones [https://www.enherts-tr.nhs.uk/about/board/meet-the-trusts-executive-team/adam-sewell-jones/]

• Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/] 

Host Chris Backous is joined by three guests to talk about engaging doctors in process improvement.

Featured in this episode:

• Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/]

• Chris Backous [https://www.linkedin.com/in/chris-backous-04726775/]

• Eliot Fagley [https://www.linkedin.com/in/eliotfagley/] 

• Magnus Harrison [https://www.linkedin.com/in/magnus-harrison-70858837/] 

• Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/] 

• Leeds Teaching Hospitals NHS Trust [https://www.leedsth.nhs.uk/]

Mentioned in the episode:

• Donald Berwick

• Tait Shanafelt

• Genba Walk
  

Host Brenda McLeod is joined by three guests to talk about one of Virginia Mason Institute’s newest service offerings, the Leadership Emotional Intelligence Performance Accelerator, or LEIPA.

Chapters

0:00 Intro with Brenda McLeod

01:44 Wendy Korthuis-Smith, Virginia Mason Institute: Why LEIPA?

04:32 What is LEIPA with Greg Young

10:16 The Team LEIPA experience with Adam Sewell-Jones

19:02 Getting the most out of the LEIPA experience

Featured in this episode:

• Wendy Korthuis-Smith [https://www.linkedin.com/in/wendy-korthuis-smith/]

• Brenda McLeod [https://www.linkedin.com/in/brendasmcleod/]

• Greg Young [https://www.linkedin.com/in/leadershapegreg/]

• Adam Sewell-Jones [https://www.enherts-tr.nhs.uk/about/board/meet-the-trusts-executive-team/adam-sewell-jones/]

• Virginia Mason Institute [https://www.linkedin.com/company/virginia-mason-institute/] 

• LEIPA [https://www.leadershapeglobal.com/leipa]

• East and North Hertfordshire NHS Trust [https://www.enherts-tr.nhs.uk/]

Earlier this year Leeds Teaching Hospital managed to save £16M ($20M USD) in the space of 2 weeks.

Featured in this episode:

Chapters

01:34 Wendy Korthuis-Smith, Virginia Mason Institute

04:23 Phil Wood, CE of Leeds NHS

07:26 Command & Control vs. Continuous Improvement

13:04 Jimmy Parvin on how they did it

20:22 CI in large organizations

32:47 Trusting your team

40:20 Scalability

45:53 Final thoughts

Advancing diversity, equity and inclusion in healthcare has become a strategic imperative for all leaders in healthcare. But to make lasting progress, we can’t just treat the symptoms; we must address the underlying condition, which is systemic inequity. Learn how leaders at Virginia Mason Franciscan Health have embedded equity into their improvement methods, training, and tools. 

Leading with Daily Management is an important and foundational component of ensuring patients receive quality, timely care, while providing frontline staff the information they need to effectively manage their work. Our latest episode of Better Never Stops features Neha Patel, Senior Director in Ambulatory Care at Virginia Mason Franciscan Health and Clinical Assistant Professor at University of Washington, as she shares how her teams have evolved Daily Management practices to better connect front-line leaders to executives.