Payman has been a passionate Canadian professional engineer for 25 years. He is the inventor of IRM (Intelligent Reliability Methodology), which was inspired by human complexity to understand a product's DNA (i.e. its design limits, nature of failure, actual life) in order to make it better. In this episode we talk about human nature, mind function, habits and the advantages of admitting "I don't know," when we don't, in attaining unprecedented results.