Join us as we explore Laura's journey, from her strategic leadership at So Fresh & So Clean to her commitment to providing end-to-end managed cleaning and hygiene services. Learn how she navigates the challenges of different sectors, including commercial cleaning, food production hygiene, washroom services, industrial cleaning, and peripheral services.

But Laura's impact extends beyond business. Discover how So Fresh & So Clean, under Laura's guidance, has established a charitable arm, More So. 

Laura is dedicated to using a portion of the company's profits to give back to the local community, providing specialist cleaning services to those living in unsafe conditions and supporting their mental health aftercare.

www.sofreshandsoclean.org.uk

You can read our blog here - https://www.fraserallenem.co.uk/7-reasons-why-block-managers-should-hire-a-professional-cleaning-company

Or read about our collaboration here - https://www.fraserallenem.co.uk/mental-health-crisis-cleans

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

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...

In this compelling episode of Beyond Four Walls, I sit down with the extraordinary Taz Thornton, a powerhouse who has not only triumphed over the darkest chapters of her life but has emerged as a beacon of resilience and empowerment. Join us as we explore Taz's remarkable journey from the depths of bullying and breakdown to the heights of personal triumph.

Taz opens up about her experiences with bullying, sharing raw and authentic accounts of the challenges she faced. From the scars left by bullies to the moments of self-sabotage that followed, Taz takes me through the pivotal moments that defined her path. But this isn't just a story of struggle – it's a story of resilience, courage, and the unwavering determination to rise above adversity.

As an accomplished author, motivational speaker, and coach, Taz has dedicated her life to helping others master resilience and overcome the impact of bullying. Discover the insights she gained along the way and the tools she now shares with her clients to empower them in their own journeys.

This episode goes beyond the surface, delving into the heart of Taz's coaching philosophy. Learn how she guides her clients through the process of breaking free from the shackles of self-sabotage, helping them cultivate a mindset of strength, positivity, and unwavering self-belief.

www.tazthornton.com

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

In this episode of Beyond Four Walls, Jodie Fraser welcomes someone who’s usually behind the mic — Matthew Young — for an open and insightful conversation about his career, wellbeing, and the unique challenges of being a tribunal-appointed property manager.

Matthew shares his journey into the property management sector, the pivotal moments that shaped his path, and how his time living and working in Dubai gave him a new perspective on leadership, boundaries, and balance.

They dive into the complex world of tribunal appointments — what it means to step into buildings under dispute, the emotional weight of the role, and how Matthew manages relationships during times of high tension.

This episode also explores the realities of burnout in the property world, the importance of setting boundaries, and why Matthew launched his own podcast to open up more honest conversations within the industry.

 What We Cover:

• How Matthew got into property management
• The personal impact and responsibility of tribunal appointments
• Lessons from working and living in Dubai
• Managing pressure, expectations, and burnout
• The inspiration behind launching his own podcast
• Advice for those entering the industry today

🎧 Listen now for a conversation that blends professional insight with personal honesty — the kind of episode that reminds us there’s always more behind the buildings we manage.

 Links & Mentions:

• Connect with Matthew on LinkedIn:

https://www.linkedin.com/in/matthewsyoung?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

In this episode of Beyond Four Walls, host Jodie Fraser is joined by Tony Martin, a well-known voice in the block management world and a daily LinkedIn poster who’s passionate about raising standards and improving communication across the leasehold sector.

Tony opens up about his journey into property management, the pressures of leadership, and how he balances a demanding role with a strong commitment to mental health and authenticity. The conversation also dives into his recent LinkedIn article simplifying the Section 20 process — a topic that still causes confusion for many leaseholders and professionals alike.

If you’ve ever wondered how to show up consistently online, what good leadership really looks like in this industry, or how to manage your well-being under pressure, this episode is packed with insight, honesty, and practical takeaways.

What We Cover:

• Tony’s career journey and current role at Caxtons
• The real-life pressures of block management
• Mental health, burnout, and finding balance
• The power of vulnerability in leadership
• Why Tony posts on LinkedIn every single day
• His mission to simplify and clarify the Section 20 process
• Advice for new property managers entering the industry
• Why communication and empathy are key in our sector

Links & Resources:

🔗 Connect with Tony on LinkedIn: www.linkedin.com/in/antony-martin-assocrics-ftpi-certcih-1a703263/
 📄 Read Tony’s Section 20 post: www.linkedin.com/pulse/section-20-antony-martin-assocrics-ftpi-certcih-8pfme/?trackingId=0cO11OmMRGaM08OeR2Y76w%3D%3D
 🌐 Learn more about Caxtons: https://www.caxtons.com

Enjoying the podcast?
Don’t forget to subscribe, leave a review, and share this episode with someone in the property sector who needs to hear it.

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

In this episode of Beyond Four Walls, I’m joined by Zoë Walheim—Chartered Surveyor, operational leader at Earl Kendrick, and passionate advocate for diversity, wellbeing, and the future of the surveying profession.

With over a decade of experience in both the public and private sectors, Zoë brings a rare mix of technical expertise and thoughtful leadership to her role. She played a pivotal role in launching Earl Kendrick’s Brighton office and continues to shape the business’s growth across the UK, while championing safe working practices, inclusive culture, and meaningful outreach.

We dive into:

• Her career journey from university to Expert Witness
• The challenges and rewards of leading operational change
• Why heritage properties hold a special place in her heart
• The realities of lone working in property—and how we can do better
• The importance of setting boundaries, protecting mental health, and leading with empathy
• Her commitment to mentoring and inspiring the next generation of surveyors
• Life beyond the office: what keeps her grounded, motivated, and well

This is a conversation full of insight, warmth, and practical advice for anyone in property, or any leadership role, looking to make a difference without losing themselves in the process.

Whether you’re new to surveying or decades in, this episode reminds us that the built environment is, ultimately, about people.

Links & Resources:

• Learn more about Earl Kendrick: www.earlkendrick.com
• Connect with Zoë on LinkedIn:  https://www.linkedin.com/in/zoewalheimmrics?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

🎧 Listen, subscribe, and share with anyone who believes in building better—inside and out.

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

In this episode of Beyond Four Walls, host Jodie Fraser is joined by Jessica Warwick, an energy specialist and trusted partner to block managers across the UK. Representing Data Energy and working in partnership with DMG Delta under the Trinergy brand, Jessica helps property managers take control of their energy systems, reduce costs, and stay compliant in a fast-changing regulatory landscape.

Together, they break down the complexity of managing heat networks, explore the evolving legal obligations under HNTAS and the Building Safety Act, and dive into why integration across metering, billing, and maintenance is no longer a luxury—it’s a necessity

In this episode, we cover:

 The “Mind the Gap / Close the Gap” campaign and what it means for compliance and performance

What the Heat Network Technical Assurance Scheme (HNTAS) means for the industry

Why so many developments still fail to meet basic metering and billing standards

The risks of siloed energy services—and how joined-up thinking can protect your clients and residents

How Data Energy and DMG Delta are simplifying energy management under one roof

Real-world examples of how better energy oversight improves resident experience and operational efficiency

The biggest challenges property managers face—and how Jessica helps solve them

Whether you’re a seasoned block manager or just getting started in the industry, this episode will leave you better informed, more empowered, and ready to tackle the energy challenges ahead  

👥 Connect with Jessica Warwick

• LinkedIn: https://www.linkedin.com/in/jessica-warwick-41a9031b0?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
• Email: [email protected]

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

In this powerful episode of Beyond Four Walls, host Jodie Fraser sits down with the inspiring Jess Parmar — a woman who has not only led major property and hospitality brands across the globe but has done so with heart, humanity, and an unwavering commitment to creating communities that feel as good as they function.

With over 20 years of experience working with FTSE 250 organisations including Hilton Worldwide and Regus, Jess brings a refreshing and deeply intentional perspective on what it means to lead, grow, and leave a legacy in the property world. She shares her philosophy of “70% science, 30% art,” exploring how data and human connection can work in harmony to deliver exceptional resident experiences.

But this episode goes far beyond professional insight. Jess opens up about her personal journey with IVF, the challenges of managing fertility treatment while navigating leadership roles, and why wellbeing must be at the heart of how we build — buildings, businesses, and lives.

What We Cover:

• Jess’s global career journey and lessons from Hilton & Regus
• Her philosophy: the balance of science and art in leadership
• Misconceptions about the property industry
• What true community-building looks like in practice
• Jess’s personal IVF story and its impact on her career
• How the industry can better support wellbeing and mental health
• The role of empathy in driving growth and innovation
• Advice for those building a purpose-led career in property

Connect with Jess Parmar:
🔗 Jess Parmar FTPI LLB | LinkedIn

Connect with Jodie Fraser & Beyond Four Walls:

📺 YouTube: Beyond Four Walls - With Jodie Fraser - YouTube
📲 LinkedIn: Jodie Fraser BA(Hons) FTPI AssocRICS FIoL | LinkedIn

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

In this episode of Beyond Four Walls, I’m joined by the incredible Deborah Bulcock—leadership coach, burnout expert, author, and former corporate director who made the brave decision to step away from the high-flying world of banking to build a purpose-led business on her own terms.

Deborah shares her deeply personal journey of leaving a senior role in a high-pressure environment, hitting burnout, and finding clarity on what truly mattered to her. We dive into how she turned that experience into a thriving coaching and consultancy practice that empowers others to lead with purpose, protect their well-being, and create meaningful impact—without sacrificing themselves in the process.

In this episode, we explore:

• The turning point that led Deborah to walk away from corporate life
• Her experiences with burnout—and how she recovered
• How high performers can protect themselves from overwhelm
• Reconnecting with your values and redefining what success really means
• The power of authentic, sustainable leadership
• How women in leadership can rise without burning out

Whether you're navigating your own transition, battling burnout, or simply ready to redefine success on your own terms, this conversation will leave you feeling seen, supported, and inspired.

👤 Connect with Deborah Bulcock:

🔗 Website: www.deborahbulcock.com
📘 Book: Have It All Without Burning Out - HAVE IT ALL without burning out | Deborah Bulcock
📱 LinkedIn: Deborah Bulcock | LinkedIn

🎧 Listen now on:

Apple Podcasts | Spotify | YouTube | or wherever you get your podcasts

Don’t forget to subscribe, rate, and share if this episode resonates with you.

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...

From his early career to the launch of Nirvana, Darren shares his journey, his passion for partnership-led service, and why he believes the property sector is ready for a cultural shift. With a people-first mindset and a focus on transparency, Darren unpacks the real meaning behind quality maintenance and how Nirvana is working to raise the standard across the board.

Whether you're a managing agent, business owner, or someone working on the frontline of property services, this episode is packed with insights on leadership, trust-building, and what it takes to build a business that truly puts people and property first.

🛠️ In This Episode:

• Darren’s career journey and what led him to start Nirvana
• The inspiration behind the company name and mission
• Common pitfalls in traditional maintenance models
• How Nirvana puts transparency, trust, and service at the core
• What it takes to build lasting partnerships with managing agents
• The importance of culture, communication, and customer care
• Nirvana’s future vision and commitment to doing things differently
• Advice for anyone thinking of launching a service-led business in property

🔗 Connect with Darren:

📍 www.linkedin.com/in/darrenwaitson/
🏢 Learn more about Nirvana below - www.nirvana-maintenance.co.uk 

Thank you to our Sponsors for this episode - PropWise 

This episode is proudly sponsored by PropWise – the dedicated training platform for leasehold property professionals.

At PropWise, we know this industry can be tough — with lone working, challenging conversations, and high-pressure environments often becoming the norm. That’s why our courses don’t just cover legislation and best practice — they also focus on the human side of the job, including wellbeing, resilience, and staying safe when working alone.

Whether you’re new to the role or a seasoned pro, PropWise offers flexible, learning designed to support you — professionally and personally.

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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https://www.instagram.com/the_jodie_fraser?igsh=aWZ5czFtdHBndXln&utm_source=qr

...

In this heartfelt episode of Beyond Four Walls, we sit down with Victoria Whitelaw — Northern Ambassador for Doyenne, proud building safety leader, mum, and passionate advocate for people who carve out their own paths.

Victoria shares her honest journey of not taking the traditional university route and how she’s now helping champion alternative qualifications like the TPI apprenticeship. She opens up about her experience with postpartum OCD, the challenges and lessons of returning to work as a new mum, and why property management can be a brilliant industry for working parents — if we get it right.

You’ll hear how Victoria proudly owns her Northern identity (and accent!) and the incredible story of how she built a 16-strong building safety team from scratch at Rendall & Ritner — training, mentoring, and creating processes that keep people safe every day. Now, as a manager of managers, she’s dedicated to coaching the next generation of leaders with empathy, integrity, and courage.

✨ This episode is for anyone who’s ever felt like an underdog — and a reminder that there’s no one way to define success

Thank You to Our Sponsor

This episode wouldn’t be possible without the generous support of Future Group — keeping the block management industry safer, smarter, and better connected. Thank you, Future Group, for championing the conversations that matter.

https://future-group.uk/

📌 Connect with Victoria Whitelaw on Linkedin -  https://www.linkedin.com/in/victoria-whitelaw-8195a330?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

Thank you so much for listening to Beyond Four Walls. If you’ve been inspired by today’s conversation and you’d like to share your own story, I’d love to hear from you. You can reach me directly at [email protected] if you’d like to be a guest on the podcast.

I’d also like to say a special thank you to my podcast producer, Shirley Ludford, at Swindon 105.5 – Swindon’s award-winning community radio station. It’s run by an incredible team of volunteers who are passionate about giving a voice to the local community. You can find out more about the station at www.swindon1055.co.uk

If you enjoyed this episode, please consider subscribing, leaving a review, and sharing it with someone who might find it helpful.

Please follow me at:

https://www.linkedin.com/company/beyond-four-walls-the-podcast-with-jodie-fraser/

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...