In this episode of Hello Frances, Shantelle sits down with John Tondello and Carrie Summerlin from SimpleHR to explore creativity in a place most people don’t expect to find it — Human Resources. Far from the reputation of being all rules and regulations, this conversation uncovers how creative thinking shows up in sales, relationship-building, and supporting business owners in meaningful ways.

John and Carrie share the unique ways they approach problem-solving, adapt to diverse business needs, and communicate the SimpleHR story with authenticity. They also reflect on the moments that remind them why their work matters — the wins, the impact, and the human connections that make their roles so rewarding.