Andy Coghlan is the founder and managing director of CX Strategy, a customer experience transformation consultancy. Before starting it he worked in a global marketing agency network, was e-commerce director at a major travel agency, spent nearly 10 years at Wipro and worked in a management consultancy's digital, data and AI practice.
We cover:
- How a career across marketing, e-commerce, IT services and consulting shaped CX Strategy
- Building consulting frameworks like his MarTech Blueprint and his Digital Fitness model
- Winning first clients through his network and growing through an affiliate model instead of a full-time team
- Offering interim strategy help to agencies hiring strategy leads, and using second-degree referrals to get introduced
- Why most firms should focus on their top three initiatives and drop the rest
- Why chasing low response rates burns through your market and your brand
- Clients asking whether AI can replace consultants, and where human judgement still matters
- Using AI agents and skills to codify his frameworks so junior team members and affiliates can deliver them
Beyond Referrals is a podcast by Elite Growth Partners.