Join Intiveo’s Senior Customer Experience Manager Raquel Dreesen as we explore the CRAWL, WALK, and RUN levels of patient experience. In this dynamic webinar, we will explore the different logistical and emotional levels of what patients experience at dental practices.
We will take a deep dive into how manual tasks shape the CRAWL level of the patient experience; how simply choosing and using a few features of software is a great start at the WALK level; and what the RUN level looks like with software in place, all of its features in use. From the emotional perspective, we will discuss how empathy and team cohesiveness play a role in creating a great experience for your patients.
Join Raquel Dreesen as she offers unique insights, fostered by conversations our Customer Experience team is having with dental professionals and office managers every day.
Key Objectives:
Give participants the right insights to evaluate their practices patient experience
Identify and understand the challenges associated with the CRAWL level of patient experience.
Gain insights into the patient journey at each level, recognizing key touchpoints.
Recognize and address the pain points experienced by patients at each level.
Learn actionable strategies to enhance empathy between staff and patients, fostering a more positive patient experience.