Matt Hoffman started his career in the fire service by working for his brother-in-law at a gas company. He had several friends whose fathers were firefighters and, when he left his job one day, asked what he had to do to become one. His friend told him about a process happening on Saturday and he decided to attend it. After completing the agility test, he was hired and sent to the Federal Technical Fire Academy. Matt worked every single day from 6am to 6pm and eventually got hooked on the fire service.

Steve Hunt found himself in need of benefits and a steady paycheck after the economy took a dip and wondered if the fire service had room for someone like him. With no prior experience, Steve enrolled in a training academy where Matt was one of the instructors. After the academy, Steve joined Matt at the New Hanover Country Fire Rescue in North Carolina. They had a high level of respect for each other, but typically had very different ideas on life and the fire service.

As the years passed, Steve noticed a need for mental health support and wanted to normalize the need for community to process emotions after tough calls. He immediately thought of Matt to join him in this project, and they launched the Primary Complete podcast in December 2019. Each episode features a range of topics in the fire service, all aimed at shedding light on those critical firehouse kitchen table conversations on a larger scale.

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