Beyond the Claim

If an employee is out for a while with an illness or is distracted by a messy divorce…
You’d want them to feel safe sharing — especially if it’s affecting their job — right?
Financial struggles can have an equally enormous impact on anyone’s life, but it’s something most of us get too squeamish to discuss.
That needs to change. Your employees deserve empathy — and if they don’t feel safe discussing finances, it could hurt your bottom line.
Today’s guest, Erika Wasserman, Financial Therapist at Your Financial Therapist, is one of the pioneers of Financial Therapy. Through this exciting new field, she’s creating a space where it’s safe for people to discuss, learn about and set goals for their money — and her approach is something every leader who cares about their employees’ well-being could learn from.
In this episode, we discuss:
The problem of financial literacy in our culture
How a financial therapist can help build financial literacy
Erika’s 4 most important money tips anyone can use today


And be sure to take Erika’s Money Relationship Quiz to learn more about yo ur relationship with money and how it may be impacting you.
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

The pandemic has shown us that you have to lead with analytics.
Even before COVID, analytics were around, but they seemed like something that sat in the backseat. They can't stay there. Analytics have to drive your claims department.
And as newer and better models and algorithms emerge, our industry can look deeper and deeper into the ways that technology can advance our work.
Dennis Tierney, National Director of Workers Compensation Claims at Marsh, joins the show to discuss using analytics to prioritize the right claims.
In this episode, we discuss:
How the pandemic has changed the way workers' comp claims work
The future of the talent gap in the insurance industry
What affects mental health has on injured workers, claims costs, and the public


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

Where would you expect to find a loss prevention officer bitten by a snake hidden in a shoplifter’s purse?
Filing for workers’ compensation, of course.
If you thought insurance was boring, then there are millions of similar stories that beg to differ.
But when they’re not dealing with claims snatched from a Guy Ritchie script, the professionals in Workers’ Compensation are doing vital work to ensure employees get back to their feet and back to work.
Just ask today’s guest, Theresa Clarke, Manager of Workers’ Compensation at Advocate Aurora Health, where she and her team have risen to the challenges of the pandemic to help frontline workers get what they need to get back in the fight against COVID-19.
In this episode, we discuss:
Why workers’ compensation is a fun and rewarding career
The role workers’ compensation has played in the pandemic response
How Workers’ Compensation is incorporating a proactive, preventative approach to future claims


Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

The pandemic had a profound impact on workers compensation.  
Because of COVID, workers’ comp had to revolutionize how it addressed claim intake, claim triage, claim reporting, claim qualification, and medical management virtually overnight.  
And it’s still changing. Partially due to covid, but also a variety of other factors. In fact, the future of workers’ comp remains unwritten.  
Joe Paduda, Principal of Health Strategy Associates, joins the show to discuss how workers’ comp has changed and how it may continue to evolve into the future.  
In this episode, we discuss:  
- The effect opioids have had on claims costs  
- How the pandemic has changed workers compensation  
- What challenges and opportunities are lurking around the corner for workers compensation  
Resources mentioned during the podcast:  
- Check out Joe’s Blog at joepaduda.com  
- Visit healthstrategyassoc.com  
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.  
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

If you are in the claims management space and yearning for a deeper understanding of the field — and meaningful connection with others in your industry — beyond the cookie-cutter content you’re used to…  
Well, you’re not alone.  
Luckily, you’ve come to the right place.  
In this inaugural episode, Marc Cunningham, Chief Sales & Marketing Officer at Broadspire, introduces Beyond the Claim, a new podcast for strategic thinkers who aren’t afraid to think outside the box.  
In this episode, we discuss:  
- Why we created a podcast  
- What to expect in upcoming episodes  
- The types of guests you can expect to hear  
Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.  
Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.