In episode 15 of the ‘Banking Reinvented’ podcast, the conversation moves beyond the AI hype to highlight its transformative impact on the banking industry.

Tim Rutten is once again joined by Backbase CTO Thomas Fuss to explore the current AI landscape and its real-world applications. They discuss AI’s ability to drive efficiency in banking operations, especially in customer service, risk management, and fraud prevention.

Tune in to learn how AI’s accessibility and ecosystem maturity today allow for deeper integration and greater value creation in banking.

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(00:00) - Welcome to the ‘Banking Reinvented’ podcast

(01:28) - Discussion on Klarna’s move to use AI to cut costs and optimize ops

(04:22) - Going beyond the AI hype and its actual impact on businesses

(07:48) - AI’s acceleration due to open ecosystems and tech advancements

(10:29) - How AI improves efficiency in banking, starting with chatbots

(13:32) - Exploring the future of personalized, AI-driven financial services

(16:03) - Combining AI-driven insights with human intervention in banking

(20:01) - Microsoft’s AI-powered customer service call analysis

(26:21) - Key takeaways

(29:12) - Episode wrap-up