Beyond The Lobby by Emversity

Can an industry grow faster than its talent?

For Dilip Puri, that question became the defining challenge that ultimately led him to dedicate his second innings to hospitality education.

After leading teams and businesses across some of the world's most respected hospitality brands, Dilip became convinced that the future of the industry would depend on one thing above all else: people.

In this episode of Beyond the Lobby, Dilip Puri, Founder & Executive Chairman of the Indian School of Hospitality, reflects on the observation that led him from hotels to higher education, the leadership lessons that shaped his career, and why he believes hospitality's future will be defined not by infrastructure or investment, but by talent.

In this episode:

- Why talent is becoming hospitality's biggest growth constraint 
- The lesson from P.R.S. Oberoi that shaped Dilip's leadership philosophy 
- The human skills AI cannot replace: empathy, communication, and emotional intelligence 
 - How hospitality education needs to evolve 
- Why hospitality is one of the best foundations for leadership and entrepreneurship 
- The second innings philosophy 

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In Episode 02 of Beyond The Lobby, Nikhil Sharma, Managing Director and COO of Radisson Hotel Group - South Asia, shares his extraordinary journey from starting at the very bottom to leading one of the world's most recognised hospitality brands. What makes his story remarkable is not just the position he holds today, but the bold choices and leaps of faith that shaped his path.

From joining Lemon Tree in its infancy, where the startup environment gave him rare, multidisciplinary exposure at a young age, to leading the turnaround of Ginger, scaling Wyndham to 75 hotels, and now driving Radisson's expansion across 20+ cities, Nikhil's journey is a masterclass in passion, hard work, and resilience. 

In just two decades, he has achieved a level of success that few professionals in the hospitality industry, or any other industry, ever reach.

Key Quote: "There's no secret recipe or secret sauce to it. At the end of the day, two words, passion and hard work, and the resilience to carry on are extremely important."

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Inside Episode 01 of Beyond The Lobby, Deep Kalra, Co-Founder of MakeMyTrip, reveals the untold story behind India's travel revolution. From surviving the dot-com crash to building the country's leading online travel platform, this is a story of conviction, resilience, and reinvention against all odds.

What You'll Learn:

• Why Deep chose travel over stockbroking in 2000
• How 4 years of building bowling alleys prepared him for entrepreneurship
• The fatal flaw that prevented legacy companies like Thomas Cook from going digital
• The "phone to online" insight that changed everything
  
  

Key Quote: "Large legacy companies couldn't crack the internet. It's not their fault, it's how they're structured. You have to be fundamentally built as a tech company that happens to be in travel."

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