Can technology ever truly replace the human touch in client relationships? How can one adapt a communication style to ensure one's advice is truly understood? How does authentic team connection strengthen organizational success? Sonja and Jamie interview Ryan Vogel, Chief Planning Officer at Novi Wealth Partners, on the importance of personalized communication and deep understanding of client needs, particularly during times of distress. Vogel highlights the role observation plays in tailoring advisor-client interactions, and honors team diversity as a bedrock of organizational sustainability and, ultimately, client satisfaction. Despite AI's potential to transform his industry, Vogel believes the human element remains crucial in building sustainable, authentic relationships with clients.