In this Parcel Perspectives episode, Glenn Gooding and Cathy Roberson, founder of Logistics Trends and Insights, unpack the challenges and innovations in reverse logistics.

They explore carrier solutions like UPS’s Happy Returns, FedEx’s local return focus, and USPS’s cost-effective options, while highlighting strategies for oversized items and the rise of startups tackling return complexities. Topics include trends like "bracketing," sustainable practices, and using AI to streamline returns and cut costs.

Discover how businesses can balance cost, customer satisfaction, and sustainability in today’s returns-driven world