In this episode of "The Good, Bad & the Ugly of Self Storage," hosts Michael and Dylan Cunningham discuss the importance of designing office and residential spaces in self-storage facilities. They emphasize the shift towards smaller, automated office layouts, with a focus on self-service kiosks and advanced access control systems. The conversation highlights the benefits of automation for streamlining operations and improving customer experience. They also debate the value of on-site manager apartments, noting that while automation is reducing the need for full-time staff, on-site presence remains crucial for larger facilities. The episode concludes with practical advice on future-proofing self-storage designs.