Big Fish in the Talent Pool

This episode of Big Fish in the Talent Pool is inspired by some beginning-of-the-year introspection. In 2022, I am focusing on making a little more “space” for myself, my family, and my clients. By allocating time for my relationships, I have decided to pause the podcast, at least for a while.

I thought a nice capstone before my break would be a recent conversation I had with Kevin Grossman at the Talent Board. We talk about PeopleResults, our TA practice, a little about my career, and the never-ending quest to improve the candidate experience.

Over the last four years, I have been fortunate to interview TA Leaders such as David Reed of Vail Resorts, Carly Sanchez of Wells Fargo, Sylvette Sawyer of OpenDoor, Rob Dromgoole of Choctaw Nation of Oklahoma, Diana Barr of Boeing, Stephanie Zywien of General Motors, and Tim Streeter of (formerly) Whirlpool. Big leaders - all - and each with diverse views on industry best practices, their path to TA Leadership, and the latest TA technology.

One final note, I am dedicating this capstone episode to my Grandma Svea (who is 100 and still kicking!) for modeling what it's like to pour your heart and soul into your work and your family. Thank you, Grandma!

As always, many thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP: www.ATAPglobal.org

RPOA: www.RPOAssociation.org

ERE: www.ere.net

Topics Discussed:

Improving the Candidate Experience

Outsourcing technology with RPO partners

Data as the great equalizer

Connect with Erin Peterson

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

In this episode, you'll listen in on Erin's conversation with two emerging TA Leaders, Courtney Connor of Sequoia Consulting Group and Julia "Wonder Woman" Adler of Wayne Technologies. These "Future Big Fish" share their unique perspective from their 4-5 years of experience in consulting, staffing, and sourcing.

They discuss their views of TA Leadership from an individual contributor perspective, the importance of keeping up with ever-evolving technologies, and their favorite TA technology right now. Both Courtney and Julia share their insight into why the younger generation is disrupting the status quo of leadership and following new, alternative avenues of success outside of typical paths to “success”.

Throughout this conversation, there is a lot in store for both Big Fish and Future Big Fish listeners alike. And as for the more seasoned TA Leaders, stay tuned to hear how Courtney and Julia answer the question, "Fill in the Blank: We could fix Recruiting if only we would…__________.” Their answers might surprise you!

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP: www.ATAPglobal.org

RPOA: www.RPOAssociation.org

Topics Discussed:

Creating healthy communication loops across the team

Providing options for growth with team members with diverse goals

Different ways to create a transparent culture

Destigmatizing mental health in the workplace

Focusing on collaboration and shared success rather than competition within a team

Connect with Julia Adler

LinkedIn: https://www.linkedin.com/in/adlerjulia/?jobid=1234

Connect with Courtney Connor

LinkedIn: https://www.linkedin.com/in/courtneyconnor/?jobid=1234

Connect with Erin Peterson

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Trent Cotton is the Vice President of Talent Acquisition (TA) and Retention of Bureau Veritas Group, having pivoted his career from a focus on lending to talent after recognizing the close connection between the two. He draws keen insights on recruitment from his early career in banking, having learned from some tough customers like the “Chicken Lender” as well as his first mentor who gave him an honest earful after their first client pitch.

Now with a boatload of TA accomplishments and leadership positions as his foundation, Trent applies the principles of Agile methodology to Talent Acquisition in his book Sprint Recruiting - Innovate, Iterate, Accelerate. He shares numerous examples of taking the team he leads to a new level of confidence and productivity by setting healthy boundaries and expectations with Hiring Managers and candidates. It’s worth the listen just to hear Trent’s entertaining stories, as well as his practical approach to running an efficient TA operation. Enjoy!

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP: www.ATAPglobal.org

RPOA: www.RPOAssociation.org

Jacob Kramer is the VP of Talent Acquisition at US Xpress, Inc., a job he got by pitching his ideas to the CEO and Head of HR for automating recruitment in their industry. He had transformed stylist hiring for Regis Corp and saw synergies that could apply. So he took a risk, made the pitch, and the rest is history.

A self-proclaimed introvert with a drive to solve big recruiting challenges, Jacob Kramer has a knack for using Recruitment Process Automation to replace time-consuming, manual steps in large-scale recruitment. Then he takes it a step further. Never one to be content with the status quo, Jacob challenges his vendors to create and deliver groundbreaking enhancements. Listen as he describes how he and his team germinated the idea of a geo-fenced AI Assistant who, based on census data, matches candidate demographics. No more generic bots for US Xpress candidates!

My favorite quote from our conversation? “You can only fail forward. Anything worth doing is going to be difficult, and you're going to fail. But each day, you make improvements.” Indeed!

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

Focusing solutions on business results, the candidate (and team) experience

Stepping out of your comfort zone to make sweeping change

The power of failing often and “Failing Forward”

Pushing your vendors to “outside of the box” solutions

Connect with Jacob Kramer:

LinkedIn: https://www.linkedin.com/in/jacobkramer1/?jobid=1234

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Lianne Daues is the Senior Director of Talent Acquisition at Core-Mark International, having cut her teeth at The Container Store, JC Penney and originally Rehab Care. The progressive steps in TA and eventually leadership were on the advice of a mentor who encouraged Lianne early on to consider Recruiting as a potential career path, which she did, and she’s never looked back.

Today, Lianne is doubling down on Conversational AI as a strategy to transform Core-Mark’s recruitment approach, as she tackles the challenge of over 5,000 hires annually, most of them hourly. In Lianne’s words, “If [TA] organizations aren't looking at technology [to drive process], then they’re already behind.”

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

Adjusting Communication & Strategy with Business Partners

How taking risks can increase your chance of success

Relationships as the Major Influencer for your Brand

Connect with Lianne Daues:

LinkedIn: https://www.linkedin.com/in/lianne-daues-b32a154/?jobid=1234

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Tim Streeter is the classic example of Daniel Pink’s A Whole New Mind, living out the power of using both left brain and right brain simultaneously in his Global Talent Acquisition leadership roles at Whirlpool and Accenture, and in the rest of his life. Where does he find the time and energy to flex into both realms in everything he does? That’s Tim’s secret, which he gladly shares in his book, The Contentment Commitment, and on Episode 38 of Big Fish in the Talent Pool.

With degrees in Economics and Math, we could expect him to be all quantitative analysis and data, on which he does rely heavily. But he’s also a great communicator, a strong people leader, a competitive soccer player, an author, and a musician, having made 9 albums over the past 10 years. Tim is creating his own legacy one purposeful decision at a time. Listen and be inspired!

We hope you enjoy the fast-paced chat on Big Fish in the Talent Pool on Apple Podcasts, Stitcher, or wherever you access podcasts. And when you do, please be sure to rate and review us. We’d love your feedback and it will help others find us.

Erin McDermott Peterson is a Partner with PeopleResults helping clients as a Talent Acquisition Consultant, Interim Leader, and RPO Advisor. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon. She translates her unique global experience to help clients with TA strategy, candidate experience, and recruitment process outsourcing (RPO) decisions.

Follow her on Twitter @ErinMcPeterson, connect via linkedin.com/in/erinpeterson or email at [email protected].

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

Finding the best ideas through experimentation and data

Leveraging key resources to find the best TA Technology for you

The power of data and metrics in making the case for change

Work-Life Balance & what it means to say “yes” to the things that matter most

The Six Dimensions of Contentment in your personal & professional life

Additional Resources:

TopFunnel: https://www.topfunnel.com/

TechLabs: https://www.techlabs.org

Plum: https://www.plum.io

Handshake: https://joinhandshake.com

SeekOut: https://seekout.com

Connect with Tim Streeter:

Website: https://www.contentmentcommitment.com

LinkedIn: https://www.linkedin.com/in/timothycstreeter/

Additional Resources:

Contentment Commitment (Book): https://www.amazon.com/dp/B097YYDJWP

T Street Players (Music): https://www.tstreetplayers.com

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Cathy Henesey is the Executive Director of Talent Acquisition for AdventHealth where she leads a team of 240 recruiters with a plan to hire 33,000 people in 2021. She is also the current President of the Association of Talent Acquisition Professionals (ATAPglobal.org).

Having started her career in Executive Search right after finishing her MBA at Texas Tech, Cathy worked her way into TA leadership serving the IT Consulting industry before transforming the recruitment function for the global manufacturer Trane, and then pivoted into healthcare. Standing on that strong foundation, Cathy brings a confident, no-drama approach, confronting TA challenges head-on.

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

The vision of ATAP for TA leaders globally

Beyond “order taking” - becoming part of the “strategy” of TA

Cathy’s influencers: Gerry Crispen, Chris Hoyt, Jim Schnyder, Shally Steckerl, Tim Sackett, Eric Jaquith, Chris Havrilla

The role of RPO in Advent Health’s sourcing strategy - AMN

Hiring health professionals internationally as US based talent

No crying at work!

Additional Resources:

CandE Awards: https://www.thetalentboard.org/cande-awards/

Brazen - Virtual Career Fairs & Online Hiring Events: https://www.brazen.com

TextRecruit - Recruiting Software for TA: https://www.icims.com

Connect with Cathy Henesey:

LinkedIn: https://www.linkedin.com/in/cathyhenesey/?jobid=1234

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Contagious passion, gratitude and optimism for the future of Talent Acquisition characterize my discussion with MaryAnne Pelland, Citizens Head of TA Strategy and Services, in Episode 36. Having studied Biology and intending to be a doctor, she morphed her passion for helping others into an early career in staffing scientific talent, then insurance, then Citizens - where she’s been making a difference for 17 years. According to MaryAnne, a career in recruiting is "The best job there is!".

We talked Customer Empathy, Diversity, Equity and Inclusion, TA Tech (Note: Paradox/Olivia and OutMatch skeptics will want to hear this), Candidate Experience , and Citizen’s approach to retraining and repurposing branch banking employees during the pandemic. MaryAnne bakes practicality mixed with innovation into a fascinating TA model. My favorite quote from our conversation: “In every opportunity, good or bad, you should reflect and think about what you gained from it. Sometimes that gain is what not to do but some of it is recognizing that you pushed yourself to do the hard and scary things.”

Can you find the Easter Egg in this week’s Big Fish conversation? Be sure to listen in to hear from a surprise (four legged) guest!

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

How Covid-19 was a wakeup call for pivoting and innovation

Utilizing technology programs and projects to increase candidate experience

What we can learn from Disney’s “3 o'clock parade” question

Finding opportunities to learn new skills and evaluate what is and isn’t working

Owning your confidence to show up as your best self

Establishing a healthy work-life balance and stepping away when necessary

Connect with MaryAnne Pelland:

LinkedIn: https://www.linkedin.com/in/maryanne-pelland-b34b0a1/

Citizens Bank Careers: https://jobs.citizensbank.com/why-work-with-us

Additional Resources:

Talent Board - Candidate Experience Awards: www.thetalentboard.org

Outmatch - Humanizing the Hiring Experience at Scale: https://outmatch.com

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Tim Sackett in TA circles needs no introduction, and defies categorization if an intro is attempted, but let me give it a shot. He is the prolific, if edgy author, blogger, HRU Tech staffing CEO, dad, husband, co-founder (MI Recruiter’s Conference, Fistful of Talent, ATAP, HR Famous Podcast) and all-around good guy. We had a lot of fun with this conversation as I gave Tim the platform to basically be his irreverent self, commentating on all things Talent in the crazy post-pandemic marketplace.

Many thanks to our Sponsors:

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

The driving force behind Performance Management

Why the quality of hiring measures never belong to TA

The pitfalls of leadership soft skills

Understanding the language as a hiring manager in recruiting

Brand loyalty between employees and their employers

Redefining value proposition

The problem with over-evaluating sense of self as employers

Learning how to readjust from past failures

Connect with Tim Sacket:

The Tim Sackett Project: https://timsackett.com

LinkedIn: https://www.linkedin.com/in/timsackett/

Additional Resources:

Fistful of Talent - https://fistfuloftalent.com

HR Famous (podcast) - https://open.spotify.com/show/7iohVBygJ986M1lEmS61ek

The Talent Fix (book) - https://www.amazon.com/Talent-Fix-Tim-Sackett/dp/1586445227/ref=sr_1_1_sspa?dchild=1&keywords=the+talent+fix&qid=1621016136&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyN1lKNVE3VTFZVDVMJmVuY3J5cHRlZElkPUEwMDgxODM5M0EwVFlEVVBaTk9ZJmVuY3J5cHRlZEFkSWQ9QTA0MTM2NjYzUUsyVjZEMUhXTEJIJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ==

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson

Big Fish Episode 34 is my conversation with Marina Lvovich, Honeywell’s VP of Global Talent Acquisition and Diversity. A truly global citizen, Marina has lived and worked in 4 different countries including her native Belarus, Ukraine, Canada, and now the US, having moved recently from New Jersey to North Carolina recently with the relocation of Honeywell’s global HQ.

In our conversation, Marina gives a rare glimpse into the strategy and operations of a fully outsourced, global TA delivery model. We discuss the impact of Covid on Honeywell’s hiring demand, Marina’s key decision factors around insourcing and outsourcing partners, and how she measures their performance. We also talk about what’s next in TA, team structure to support global delivery, and leading in a matrix environment to make real inroads in Diversity, Equity & Inclusion.

Thanks to our Sponsors!

Paradox/Olivia: www.paradox.ai

ATAP www.ATAPglobal.org

RPOA www.RPOAssociation.org

Topics Discussed:

Finding new opportunities for growth during a Global Pandemic

Recognizing when to “Insource” and “Outsource”

Prioritizing what’s working within the business on a global level

Balancing speed and quality measurement as the most important SLAs

Viewing internal talent as a source

Connect with Marina Lvovich:

LinkedIn: https://www.linkedin.com/in/marina-lvovich/?jobid=1234

Connect with Erin Peterson:

Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.

She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.

Connect on Social:

Website: https://www.people-results.com

LinkedIn: linkedin.com/in/erinpeterson

Twitter: https://twitter.com/ErinMcPeterson